Located within Guildhall Shopping Centre in Exeter’s historic city centre, H.Samuel sits close to the High Street entrance, opposite The Perfume shop. The store is easily accessible, with nearby multi-storey parking and excellent public transport links across the city. Inside, you’ll discover a strong selection of men’s and women’s watches from well-known brands such as Citizen, Rotary, Hugo Boss and Timex IQ+. Alongside this, there’s a wide choice of jewellery, including diamond collections from Perfect Fit, Forever, Harriet, plus gift ideas for every occasion. Services include repairs, engraving and valuations, perma weld bracelets with expert in-store advice available when you need it.
Explore offerings from H. Samuel on 23 Waterbeer Street in Exeter, with popular repair & care services offsite available at this location.
Services
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Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Discover our exquisite collection of diamond rings, thoughtfully crafted to celebrate life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance, clarity, and enduring sparkle, set in high-quality materials for lasting elegance.
From classic solitaire styles that offer timeless sophistication to modern, intricate designs that make a statement, our range caters to every taste and occasion. Whether you are searching for the perfect engagement ring, a meaningful gift, or a luxurious addition to your jewellery collection, you will find something truly special.
Available in premium metals including gold, white gold, and platinum, every ring is crafted with exceptional attention to detail and comfort. Designed to be worn and treasured every day, our diamond rings are a lasting symbol of love, commitment, and personal style, making every moment shine brighter. Visit us today to explore designs that perfectly suit you.
Celebrate your commitment with our beautifully crafted wedding rings, designed to symbolise lasting love and unity. Each ring is made with care and precision, using high-quality materials to ensure a timeless finish that can be worn and cherished every day.
Our collection features a variety of styles to suit every preference, from classic plain bands that offer understated elegance to more detailed designs with added texture or diamond accents for a touch of sparkle. Whether you prefer a traditional or contemporary look, our wedding rings are created to complement every love story.
Available in premium metals including gold, white gold, platinum, and more, each piece is designed for both comfort and durability. With exceptional craftsmanship and attention to detail, our wedding rings provide a meaningful and enduring symbol of your partnership, made to last a lifetime together.
Mark one of life’s most meaningful moments with our beautifully crafted engagement rings, designed to capture the essence of your unique love story. Each ring features carefully selected diamonds and high-quality materials, chosen for their brilliance, clarity, and lasting beauty.
Our collection includes timeless solitaire designs that highlight the natural sparkle of the diamond, as well as contemporary styles with intricate settings for a more distinctive look. Whether you prefer classic elegance or modern sophistication, there is a design to suit every style and personality.
Available in premium metals such as gold, white gold, and platinum, every engagement ring is crafted with exceptional attention to detail, ensuring both comfort and durability. Designed to be cherished for a lifetime, our engagement rings are a meaningful expression of love, commitment, and the beginning of your journey together.
Discover the beauty and versatility of our gold jewellery collection, expertly crafted to suit every style and occasion. Each piece is made using high-quality gold, offering a radiant finish that is both stylish and enduring.
Our range includes everything from delicate everyday pieces to bold statement designs, allowing you to express your personal style with ease. Whether you are looking for a thoughtful gift or a timeless addition to your own collection, our gold jewellery offers effortless elegance and lasting appeal
Available in a variety of finishes, including yellow gold, white gold, and rose gold, each piece is designed with attention to detail and comfort in mind. Combining classic craftsmanship with modern design, our gold jewellery is created to be worn, loved, and treasured for years to come, making every moment feel special and refined.
Provide your feedback on BizChatAdd care instructions for goldInclude layering tips for necklacesSuggest matching sets or combos
Discover our refined collection of watches, designed to combine timeless style with reliable performance. Each timepiece is carefully crafted using high-quality materials, offering both durability and a sophisticated finish that complements any look.
Our range includes classic designs for understated elegance, as well as contemporary styles for a modern edge. Whether you are searching for a statement accessory, a meaningful gift, or an everyday essential, our watches provide the perfect balance of function and fashion.
Featuring precision movements and thoughtfully designed details, every watch is created to ensure accuracy and comfort throughout the day. Available in a variety of finishes and styles to suit different tastes, our collection offers something for every occasion.
Designed to be worn and appreciated for years to come, our watches are a timeless addition to any collection, reflecting both personal style and enduring quality.
Stay connected in style with our innovative collection of smartwatches, designed to bring together advanced technology and sleek, modern design. Each smartwatch is crafted with quality materials and intuitive features, making it the perfect companion for both busy lifestyles and everyday wear.
Our range offers a variety of designs to suit different preferences, from minimalist styles to bold, contemporary looks. Whether you’re tracking your fitness, managing notifications, or simply enhancing your daily routine, our smartwatches deliver both functionality and convenience.
With features such as health monitoring, activity tracking, and seamless connectivity, each piece is designed to support your lifestyle while maintaining comfort and durability. Available in a selection of finishes and straps, our smartwatches allow you to personalise your look with ease.
Combining practicality with style, our smartwatches are a versatile addition to any collection, helping you stay on track while looking effortlessly refined.
Explore our beautiful collection of silver jewellery, designed to bring effortless elegance to every occasion. Crafted from high-quality silver, each piece offers a bright, polished finish that complements both casual and formal looks.
Our range includes timeless classics and modern designs, from delicate chains and bracelets to statement pieces that stand out. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, silver jewellery offers understated sophistication and everyday wearability.
Designed with attention to detail and comfort, each piece is made to be worn and enjoyed regularly, while maintaining its shine and style. Perfect for layering or wearing alone, our silver jewellery allows you to express your personal style with ease.
Combining durability with refined design, our collection offers lasting beauty that can be treasured for years to come.
Discover our versatile collection of rings, designed to suit every occasion and personal style. Expertly crafted using high-quality materials, each piece offers a perfect balance of durability, comfort, and refined design.
Our range includes everything from simple, elegant bands to more detailed and eye-catching styles, allowing you to find the perfect ring for everyday wear or special moments. Whether you are celebrating a milestone, marking a meaningful occasion, or simply adding to your jewellery collection, our rings offer something for everyone.
Available in a variety of finishes and metals, each ring is thoughtfully designed with attention to detail, ensuring a comfortable fit and lasting beauty. Ideal for stacking or wearing alone, these pieces allow you to express your individuality with ease.
Combining timeless craftsmanship with modern style, our rings are made to be worn, enjoyed, and treasured for years to come.
Discover our collection of necklaces, designed to add effortless elegance to any outfit. Crafted from high-quality materials, each piece offers a perfect balance of style, durability, and everyday wearability.
From delicate chains for a subtle look to statement designs that stand out, our range suits both everyday styling and special occasions. Available in a variety of metals and finishes, there’s something to match every taste.
Thoughtfully designed for comfort and lasting beauty, our necklaces are ideal as meaningful gifts or as a timeless addition to your own jewellery collection, offering versatile style you can enjoy for years to come.
Explore our elegant collection of bracelets, designed to complement any look with ease. Crafted from high-quality materials, each piece offers a perfect blend of style, comfort, and durability.
Our range includes everything from delicate, understated designs for everyday wear to more eye-catching styles that make a statement. Whether you're searching for a meaningful gift or a versatile addition to your own jewellery collection, our bracelets offer timeless appeal.
Available in a variety of metals and finishes, each bracelet is thoughtfully designed to suit different tastes and occasions. Perfect for layering or wearing on its own, these pieces allow you to express your personal style effortlessly.
With careful attention to detail and lasting quality, our bracelets are made to be worn, enjoyed, and treasured for years to come.
Discover our beautiful collection of earrings, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece combines style, comfort, and durability for everyday wear or special occasions.
Our range includes everything from classic studs and elegant hoops to more detailed and statement designs, ensuring there is something to suit every taste and style. Whether you're looking for a subtle accessory or a bold piece to stand out, our earrings offer effortless versatility.
Available in a variety of metals and finishes, each pair is thoughtfully designed with attention to detail for a comfortable fit and lasting appeal. Perfect as a meaningful gift or a stylish addition to your own collection, our earrings bring timeless elegance you can enjoy for years to come.
Reviews
4.4
189 reviews
5 stars
135
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31
3 stars
6
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1 star
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JB
Jane Bamby
Jul 25, 2026
5.0
Jade, Exeter branch was INCREDIBLE!!!
JJ
Jasper
Jun 30, 2026
5.0
Great service. Super lovely and friendly staff.
RJ
Richard Jacobs
Jun 29, 2026
1.0
Went to collect a wedding ring and found store very understaffed, very tired looking shop and unorganised
LW
Lauren Whitehead
Jun 27, 2026
5.0
In November 2024, I bought a beautiful bridal set from H. Samuel for my upcoming elopement to Las Vegas. I officially started wearing the set in April 2025, and unfortunately by September I noticed that a stone was missing from my engagement ring.
I contacted the Exeter store and was put in touch with Jade, who was incredibly helpful from the very beginning. She explained that the ring was still under warranty and arranged for it to be sent away for repair. Although the process took a little while, Jade kept me informed throughout and went above and beyond when the ring was returned to the wrong address.
Unfortunately, H. Samuel initially decided not to repair the ring, stating that the damage wasn't accidental. Jade wasn't willing to leave it at that. She advocated on my behalf and managed to secure a like-for-like replacement ring with no fuss or stress on my part. I was so grateful for her determination and support.
Sadly, in March 2026, the same issue happened again. My first port of call was Jade, and once again she was outstanding. She arranged for the ring to be repaired, stayed in regular contact, and supported me throughout the entire process.
As they say, bad luck comes in threes, and this week the same problem happened for a third time. I travelled the 1 hour and 30 minutes to my local store feeling completely heartbroken. Thankfully, Jade was there. She immediately reassured me and suggested choosing an entirely new engagement ring and design up to the value of my original ring.
Her professionalism, knowledge, and genuine care were evident throughout. She advised me to select a different style to avoid further issues, and actually helped me choose a ring that I would never have picked myself—but it is absolutely beautiful and I couldn't be happier. Even better, she ensured I could keep my original wedding band, which holds enormous sentimental value for me.
Jade renewed my policy details, explained everything clearly, and made me feel completely reassured throughout what could have been a very upsetting experience.
Jade, from the bottom of my heart, thank you. Your customer service has been nothing short of exceptional. You have turned three disappointing experiences into positive ones through your kindness, dedication, and determination to help. H. Samuel Exeter is incredibly lucky to have you, and I truly cannot recommend your service highly enough. ❤️💍
SJ
Samanvay Jain
May 5, 2026
5.0
Lovely service. And the staff was amazing and very polite 😇😇😇
H. Samuel is located at 23 Waterbeer Street, Exeter, EX4 3EH, in the Guildhall Shopping Centre opposite Game and near the High Street entrance.
What are the opening hours for H. Samuel in Exeter?
H. Samuel is open Monday to Saturday from 09:30 to 17:30, and on Sunday from 10:30 to 16:30.
Does H. Samuel in Exeter offer in-store pickup and delivery services?
Yes, H. Samuel offers in-store pickup, delivery, and no contact delivery services.
What brands of watches are available at H. Samuel in Exeter?
You can find watches from brands such as Armani Exchange, Bulova, Casio, Citizen, Guess, Hugo, Olivia Burton, and Rotary.
Can I get repairs and valuations done at H. Samuel in Exeter?
Yes, the friendly team offers in-store repairs, valuations, and engravings.
How can I contact H. Samuel in Exeter?
You can call H. Samuel at +44 1392 275346.
Is it possible to book a free appointment with jewellery experts at H. Samuel in Exeter?
Yes, H. Samuel offers free bookable appointments with jewellery experts to help you find the perfect piece or answer your questions.
What are some nearby places to visit when shopping at H. Samuel in Exeter?
Nearby places include GAME Exeter (video game store), Rachael's Rose (clothing store), and Tuk Tuk Chai (supermarket and cafe), offering options for entertainment, fashion, and refreshments.
Are there good dining options near H. Samuel in Exeter?
Yes, nearby dining options include Isabella Mozzarella (pizza restaurant), Greggs (bakery and fast food), and Courtyard Coffee and Gelato (ice cream shop).
What parking and transportation options are available when visiting H. Samuel in Exeter?
The nearest parking is the Guildhall Shopping Centre multi-storey car park, and the city is well served by buses making it easy to reach H. Samuel.
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