You’ll find H.Samuel on Level 1 of the intu Shopping Centre in Derby city centre, opposite Starbucks and at the bottom of the customer escalators. There’s plenty of parking in the Centre's car parks, which all give you direct access to the shopping levels. In-store, you’ll find an excellent selection of ladies and gents watches from iconic fashion brands like Armani Exchange, Calvin Klein and Skagen. We also have an impressive range of jewellery for all occasions, from everyday fashion pieces to exclusive diamond collections from the likes of Perfect Fit, Emmy London and a fantastic Forever diamond range. If you need a hand finding the perfect piece, or you want to discuss repairs, valuations, engraving or ear piercing, book a free appointment with one of our friendly experts who’ll be happy to help. We look forward to seeing you soon.
Explore offerings from H. Samuel on 136 Unit in Derby, with popular repair & care services offsite available at this location.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Lifetime Battery Replacement
1 item
Lifetime Battery Replacement
£17.99
Enjoy peace of mind with our Lifetime Battery Replacement service at H. Samuel and Ernest Jones. Our experts will replace your watch battery whenever needed using high quality components, helping keep your timepiece running reliably for years to come.
Free service when buying a pair of piercing earrings.
Enjoy a safe, quick, and professional experience with our Ear Piercing service at H. Samuel and Ernest Jones. Whether it is your first piercing or an additional one, our trained specialists provide expert care using hygienic techniques and high quality equipment.
We offer a range of stylish starter earrings to suit your look, ensuring both comfort and confidence from the moment your piercing is done. With a focus on safety and customer care, we make the experience as smooth and reassuring as possible.
Free service when you buy any pair of piercing earrings. Plus a 20% off voucher for your next pair of full priced earrings 3 months following your piercing
Reviews
4.4
165 reviews
5 stars
113
4 stars
27
3 stars
14
2 stars1
1 star
10
OL
Owen Lloyd
4 days ago
5.0
Very good customer support Hayley was brilliant and very informative and knowledgeable about watches. 👍
AJ
Aksa Maria Joshi
Apr 23, 2026
1.0
Worst experience i went in to get an ear piercing and the guy who did it was so unhygienic. He did not wear any gloves or i dont think he even washed his hands. It has been a month and now my piercing got infected and im suspecting keloids. Please dont get a piercing here it’s not worth it
KD
Kim “Discreet862”
Mar 29, 2026
5.0
Hayley at the store was a great help today when we went to buy a watch for my Fiancé, 2nd time she has helped us out. Thank you again!
HR
Honest Reviews
Jan 24, 2026
5.0
Claire has been great at the Derby store. Had an issue with my watch and she sorted it immediately. Best service i have ever recieved. Thank you so much
LK
Lucy Knox
Jan 17, 2026
5.0
I went in to look for a new watch and Hayley was amazing with her customer service and helped me find the perfect watch. She’s a real asset to the Derby store. Thank you Hayley
Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.
Do you accept drop-ins/walk-ins for ear piercings?
Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.
Do you offer ear piercing services?
Yes, ear piercing is available at selected H. Samuel stores. You can book an appointment online to find a store near you that provides this service.
Can I walk in for an ear piercing without an appointment?
Yes, walk-in ear piercing appointments are welcome. However, booking in advance is recommended to avoid waiting, especially on busy days.
What are the opening hours of H. Samuel in Derby?
The store is open Monday to Wednesday from 9:00 to 18:00, Thursday and Friday from 9:00 to 19:00, Saturday from 9:00 to 18:30, and Sunday from 10:30 to 16:30.
Where exactly is the H. Samuel store located in Derby?
H. Samuel is located at 136 Unit, Level 1 South Mall, Derbion Shopping Centre, Derby, opposite Starbucks and near the customer escalators.
What brands of watches and jewellery are available at the Derby H. Samuel?
You’ll find ladies and gents watches from brands like Armani Exchange, Bulova, Fossil, Michael Kors, and Citizen, as well as jewellery collections including Perfect Fit, Emmy London, and Forever diamond ranges.
What payment methods does H. Samuel Derby accept?
H. Samuel Derby accepts debit cards and mobile NFC payments. They do not require cash only and do not accept checks.
Does H. Samuel Derby offer delivery and in-store pickup options?
Yes, the store provides in-store pickup, regular delivery, and no-contact delivery services for your convenience.
Are there any parking facilities near H. Samuel in Derbion Shopping Centre?
Yes, there’s plenty of parking available at Derbion Car Park, which gives direct access to the shopping levels where H. Samuel is located.
Which nearby shops can I visit along with H. Samuel at the Derbion Shopping Centre?
Nearby stores include The Perfume Shop, Clintons gift shop, and Max Spielmann photography services, perfect for complementing your visit to H. Samuel.
How can nearby attractions and services help enhance my visit to H. Samuel Derby?
You can conveniently combine your visit with nearby outlets like Vision Express Opticians or enjoy a meal afterward at Byron Intu Derby restaurant, making your shopping trip more enjoyable.
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