Watches of Switzerland

Reviews

• AC

  Alastair Castle

  Jun 15, 2026
  5.0
  Absolutely outstanding customer service from Ceira in the Cardiff branch of Watches of Switzerland. A true ambassador for the company, she took time to help my daughter choose the right watch for her 21st birthday, included a birthday card with the watch and hosted us superbly. We could not have wished for a better ‘birthday gift’ experience.
• JB

  John Burbidge

  Jun 15, 2026
  5.0
  I have not experienced anything negative as of yet over several years occasionally visiting this store. The staff for the most part are helpfull and nice people. Rolex's waiting system can't be helped that's my only gripe. I got offered my second option on my waiting list the other day shortly after my birthday. It was beautiful, but unfortunatley it took so long to come in. I had given up really on getting anything and spent the money I had set asside on other things like a car, omega watch and other jewlry. All of which I like, so don't regret, but It was just the wrong time when presented as short AFTER my birthday. I could not be bothered getting a credit card or setting up finance for it, as it was the second option. I also quit a lecturing job I had secured, as the expectations were unrealistic, no handover was in place or prepared lessons and I was not going to be planning 3 subjects at 3 different levels from scratch nor would I be planning them a week in advance for the disabled student's support workers without sacrificing my own wellbeing.
• HH

  H

  Jun 15, 2026
  5.0
  I recently visited Watches of Switzerland to purchase a TAG Heuer watch for my son's 21st birthday, and the experience was exceptional from start to finish. Mason, the salesperson who assisted us was knowledgeable, professional, and genuinely invested in helping us find the perfect watch for such a special occasion. Mason took the time to explain the different models, answer all our questions, and ensure we felt confident in our choice without ever feeling pressured. What stood out most was his attention to detail and the personal touch Mason brought to the experience. The TAG Heuer watch was beautifully presented, and the level of customer service exceeded our expectations. Thank you for making such an important birthday gift purchase so enjoyable and memorable. I would highly recommend Watches of Switzerland and especially Mason who looked after us.
• SF

  Stephen Franks

  May 27, 2026
  5.0
  Fantastic service provided, very impressed with knowledge of watches by Suzie - first class. Phil and Gabrielle were also amazing and very helpful. Thanks so much for your help
• JJ

  Jac

  May 1, 2026
  5.0
  Fantastic service from all the team at WoS. Thank you!

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