The staff was very rude and unhelpful. I have paid for shoes to be delivered to the store, when I came over to get my refund, woman refused to help me, telling me I will have to wait until they send shoes back and I will get refunded automatically.
She said that shoes haven't even arrived, so not sure how she will send them back. And if I had paid for them in the store I don't see the reason why I shouldn't get my money back in the store too, she clearly wasn't bothered.
It's been almost a month now and
now I have to deal with people over the phone to try to get my money back.
Very disappointing.
KH
Kyra Hine
Aug 13, 2019
5.0
It was alright there's a lot of things to look at.
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's return policy?
You can return any item within 28 days in its original condition with proof of purchase. Refunds go to the original payment method. See the Help Centre for full details.
What are New Look Workington's store hours?
The store is open Monday to Saturday from 09:00 to 17:30, and Sunday from 11:00 to 16:00.
Does New Look offer in-store pickup for online orders?
Yes, New Look in Workington offers in-store pickup services.
What types of clothing and accessories does New Look in Workington offer?
They offer affordable, on-trend fashion for women, men, and kids including dresses, coats, boots, and accessories.
What payment methods are accepted at New Look Workington?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DINERSCLUB, MAESTRO, MASTERCARD, and VISA.
Is New Look in Workington wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby stores can I visit for more fashion options?
You can visit Deichmann for shoes and accessories, and Pandora for jewelry, all close to New Look.
Are there dining options near New Look for after shopping?
Yes, nearby restaurants include rooftop Tandoori Indian Restaurant and Takeaway, Stanleys Steak House, and Costa Coffee for casual dining or coffee.
Where can I find beauty and spa services near New Look Workington?
Nearby beauty options include Beauty by Melissa Jane, K&K tanning salon, AshleighLouAesthetics, Amani Studios, and Crescent Beauty By Keeley.
Does New Look Workington support inclusive and safe spaces?
Yes, New Look welcomes LGBTQ customers and is a transgender safe space.
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