Business Details
8 Grapes Lane, Carlisle, CMA
CA3 8NH, United Kingdom
Certified by New Look • Jun 14, 2026
+44 1228 811540
Certified by New Look • Jun 14, 2026
https://www.newlook.com/uk/store/Carlisle-The-Lanes-Carlisle-GB-2225
Certified by New Look • Jun 14, 2026
About
Certified by New Look • Jun 14, 2026
Clothing ShopBoys ClothingChildren's Clothing ShopGirls ClothingMen's Clothing ShopWomen's Clothing ShopFashion Accessories ShopShoe ShopSunglasses ShopPerfume StoreNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by New Look • Jun 14, 2026
Hours
Certified by New Look • Jun 14, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
Reviews
3.9
130 reviews
5 stars
52
4 stars
34
3 stars
29
2 stars
6
1 star
9
- KKKerryJun 10, 20263.0Just a run of the mill clothing store with high price points and aimed at the younger end of the market, the store was clean and bright
- SKSue KirklandApr 1, 20261.0If I could give no stars I would, the acting manager was very rude and unhelpful to my daughter today. We will never shop in this store or online again. How many more customers will they loose because of this.
- NUNicola Henderson u UnMar 27, 20261.0Was served Louisa yesterday she was so rude and abrupt. We even asked if we had done something to attend her to which she replied your making me anxious (because we asked for paper receipts!) we were polite not rude in the slightest just prefer paper receipts and not saying my email address out loud for others to hear. I work in retail in myself would not dream of ever speaking to another human the way she did let alone a paying customer!!
- ADAbigail DMar 2, 20265.0Lovely staff and management at Carlisle New Look, who were so helpful and willing when assisting at checkouts. Love the clothes it has to offer too!
- SDShelleyann DenvirJan 2, 20261.0I was in the store New year Eve the customer service was shocking, the woman was very rude, should not be working in retail with that bad attitude
Frequently Asked Questions About New Look
What is your returns policy?
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Carlisle?
You can return any unworn item within 28 days with a valid receipt. Refunds are issued to the original payment method. Sale and promotional items are also eligible for returns within this period.
What are the opening hours of New Look in Carlisle?
The store is open Monday to Saturday from 9:00 AM to 5:30 PM, and Sunday from 10:30 AM to 4:30 PM. On holidays like November 27, 2025, it opens from 9:00 AM to 7:00 PM.
Does New Look Carlisle offer in-store pickup for online orders?
Yes, New Look Carlisle offers in-store pickup services.
What types of clothing and products does New Look Carlisle offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and children, including dresses, boots, coats, and fashion accessories.
What payment options are accepted at New Look Carlisle?
The store accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, MasterCard, and Visa.
Is New Look Carlisle accessible for wheelchair users?
Yes, New Look Carlisle has a wheelchair-accessible entrance to accommodate customers with mobility needs.
Does New Look Carlisle provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi for customers shopping in-store.
How can nearby JD Sports help me on my visit to New Look Carlisle?
JD Sports, located nearby, offers sportswear and retail goods, making it convenient to shop for fashion and sports items in one trip at the Lanes Shopping Centre.
What can I find near New Look at The Apple Tree?
The Apple Tree is a nearby pub and restaurant where you can relax and enjoy a meal or drink before or after shopping at New Look.
Where can I find beauty and spa services close to New Look Carlisle?
Nearby beauty and spa options include Sarah's Aesthetics Cumbria, Slater Tanning Lounge, and Winter's Hair, perfect for a pampering session while shopping in the area.
Brand Certified Facts from New Look
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Certified June 14, 2026Yext Knowledge Graph
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