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Brand Certified

New Look

3.9
(130 reviews)

Business Details

8 Grapes Lane, Carlisle, CMA
CA3 8NH, United Kingdom
+44 1228 811540

About

Clothing ShopBoys ClothingChildren's Clothing ShopGirls ClothingMen's Clothing ShopWomen's Clothing ShopFashion Accessories ShopShoe ShopSunglasses ShopPerfume StoreNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

New Look
8 Grapes Lane, Carlisle, CMA
CA3 8NH, United Kingdom

Hours

Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM

Reviews

3.9
130 reviews
5 stars
52
4 stars
34
3 stars
29
2 stars
6
1 star
9
  • KK
    Kerry
    Jun 10, 2026
    3.0
    Just a run of the mill clothing store with high price points and aimed at the younger end of the market, the store was clean and bright
  • SK
    Sue Kirkland
    Apr 1, 2026
    1.0
    If I could give no stars I would, the acting manager was very rude and unhelpful to my daughter today. We will never shop in this store or online again. How many more customers will they loose because of this.
  • NU
    Nicola Henderson u Un
    Mar 27, 2026
    1.0
    Was served Louisa yesterday she was so rude and abrupt. We even asked if we had done something to attend her to which she replied your making me anxious (because we asked for paper receipts!) we were polite not rude in the slightest just prefer paper receipts and not saying my email address out loud for others to hear. I work in retail in myself would not dream of ever speaking to another human the way she did let alone a paying customer!!
  • AD
    Abigail D
    Mar 2, 2026
    5.0
    Lovely staff and management at Carlisle New Look, who were so helpful and willing when assisting at checkouts. Love the clothes it has to offer too!
  • SD
    Shelleyann Denvir
    Jan 2, 2026
    1.0
    I was in the store New year Eve the customer service was shocking, the woman was very rude, should not be working in retail with that bad attitude

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is the returns policy at New Look Carlisle?

You can return any unworn item within 28 days with a valid receipt. Refunds are issued to the original payment method. Sale and promotional items are also eligible for returns within this period.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 14, 2026Yext Knowledge Graph
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