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Brand Certified

New Look

4.0
(292 reviews)

Business Details

Unit R4, Ellesmere Port, CHW
CH65 9HD, United Kingdom
+44 1513 501980
http://www.newlook.com/uk/store/2123

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
Unit R4, Ellesmere Port, CHW
CH65 9HD, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

4.0
292 reviews
5 stars
130
4 stars
80
3 stars
58
2 stars
11
1 star
13
  • HH
    Hasret
    Jul 12, 2026
    4.0
    I was expecting more various of dresses ! But couldn’t find much ! And price-wise I don’t think it’s that cheap or outlet !
  • NM
    Naomi Mac
    Jun 5, 2023
    5.0
    This store always has exceptional customer service from the staff and a great range of clothes which I can be sure to find something I like. I went to this store on Saturday at 4pm. My 2 year old son had fallen asleep in the car and I hadn't brought a pushchair so decided to carry him as it was absolutely scorching hot, rather than us wait it out in the car. This meant I was carrying an extra 3 stone around whilst trying desperately to find something for to wear on Sunday. One of the staff first helped me by looking through sizes on a rail of dresses. Another lady then made a lovely comment on how cute my son looked. When I started to queue for the till the same lady asked for more staff on the till and then served me herself. By this time my back was in agony and it really hurt carrying my son round. These actions mean so much when out and about and it meant that I didnt have to stand, those extra few minutes, whilst carrying my son. I feel like it can be easy to be overlooked as walking round it wouldn't necessarily look like I'm in pain. The empathy and actions taken were above and beyond, in my opinion, I'm very grateful for the staff on Saturday, thank you.
  • HH
    Helen Hughes-Hall
    Jun 1, 2018
    4.0
    Clean and well presented store

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 27, 2026Yext Knowledge Graph
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