Mappin & Webb

Reviews

• DC

  David Chadwick

  6 days ago
  5.0
  After speaking to a very helpful gentleman on the phone, I booked an appointment to speak with an expert and look at some timepieces for a very special occasion—my 40th birthday. ​From the moment I arrived, I was greeted immediately by Gary, a very professional and helpful chap. Instead of just rushing into looking at watches, Gary sat down with me for a genuine chat first. He took the time to truly understand what I was looking for before showing me some incredible pieces he thought I may be interested for the special occasion. ​Gary's knowledge and background on watches was absolutely immense. It was fascinating to hear about his history and background working with special timepieces, and his wonderful watch collection from over the years. ​To top off an already fantastic experience, I was offered the option of two lovely timepieces, which was incredible to say the least and he went above and beyond which is clearly Gary's passion. His expertise and incredible hospitality made my visit there pleasent and enjoyable and he didn't just try to sell me something he listened and helped were possible with his knowledgeable background, and nothing was rushed. If you want an authentic, expert-guided experience for a special occasion, I cannot recommend Gary and the team at Mappin & Webb Chester enough, they are all clearly passionate in what they do and that shows instantly......Thankyou guys!
• WW

  Will

  May 27, 2026
  1.0
  Got told to take my assistive hearing aid out before I could go into the shop???! Ridiculous
• ME

  Margaret F Sandbrook Evans

  Apr 17, 2026
  5.0
  Having lost my engagement ring my insurance company offered to replace the said ring through Mappin and Webb, based in Chester From the first appointment , my husband and I were treated as valued customers, and nothing was too much trouble, Couldn't find a ring to my taste, probably due to really wanting something like my lost ring. No problem, rings were ordered in and we went back 2 weeks later to view another selection. We were welcomed back with smiles and coffee, then went on to choose a replacement ring A problem arose on using our debit card to make up a difference in price, again staff were so helpful throughout what was a traumatic time for us Thank you to everyone who showed such care
• KC

  Kevin Caveney

  Apr 12, 2026
  5.0
  Fantastic service, the ring we wanted wasn't in stock so they shipped it in from another store and kept us informed throughout. Easy process from start to finish.
• AE

  A E

  Mar 22, 2026
  5.0
  We’ve been visiting Mappin & Webb Chester for over a decade and have always had such a welcoming and enjoyable experience in store. Gary has consistently provided exceptional service over the years and on our most recent visit we were also looked after by Emma. Both Gary and Emma are incredibly knowledgeable, courteous and patient, making every visit feel relaxed and enjoyable. Their attention to detail and genuine care really set this store apart. We always look forward to returning to the Chester store and wouldn’t hesitate to recommend it to others. Thanks Andrew & Emma D