TK Maxx

Reviews

• MU

  Marcin S. UK.

  5 days ago
  3.0
  There’s nothing interesting. Just old stuff.
• BK

  B K

  Jul 27, 2026
  1.0
  Rude young girl working at the changing room area today at 4pm, very ignorant and moody
• DR

  Desmond Riddler

  Jul 8, 2026
  5.0
  Great store
• MM

  me

  Jun 6, 2026
  3.0
  Not a very good selection of menswear here compared to some stores
• XC

  Xiaoqiao Chan

  Apr 29, 2026
  1.0
  I had a disappointing experience at TK Maxx in Peterborough today. I purchased a pair of glasses priced at £29.99, but one of the decorative stones was missing. I asked if a discount was possible, and the staff member offered £0.99 off, which I accepted. About 10 minutes later, I decided I would rather return the item and buy a new one elsewhere, since the discount was minimal and the product was clearly defective. However, when I returned to the store, the same staff member refused my refund, claiming that because a discount had been given, the item was non-refundable. This policy was never explained to me at the time of purchase. I asked to speak to a manager. When the manager arrived, they asked whether I had been informed of the no-refund condition. The staff member said she did not remember. I suggested checking CCTV, but the manager refused. Eventually, the manager said “oh my god, just give her return” and walked away. I was given a refund, but no apology was offered throughout the entire interaction. This experience felt unprofessional and poorly handled. Customers should be clearly informed of any non-refundable conditions before payment, and basic courtesy, such as an apology, should not be overlooked. I hope the store can improve staff training and customer service in the future.

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