Arthur Rank Hospice Charity supports people in Cambridgeshire living with an advanced serious illness or other life-limiting condition and those who need end-of-life care. Our ‘Outstanding’ services are provided free of charge to patients and their families.
It will cost over £14 million to run our services in 2025/2026. Contracted services from the NHS are budgeted at £8.1 million. With the help of our community, we need to raise a further £5.9 million through donations, fundraising activities, retail sales, The Education and Conference Centre and Bistro. If we fail to meet this target the difference will, reluctantly, have to be taken from our limited reserves.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.