Our shops are crucial to the work of our organisation. They help us raise much-needed cash which we can use to provide services which are not funded by other agencies. They are also a great place to find good quality clothes, books and other items and very reasonable prices and also provide information on a range of issues relevant to older people.
Our shops operate to a high standard with fully trained staff and volunteers and rely on donations of goods to sell. Anyone interested in donating items to be sold can drop things in to their local shop.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.