TK Maxx

Reviews

• AM

  Anthony Morrison

  3 days ago
  5.0
  Sooooo, cool, so busy, and BRIGHTLY vibrant, MASSIVE selection, and variety of people pleasing prodoucts for ALL. Friendly staff (including security) 10/10
• RK

  Rana Kashif

  Aug 9, 2026
  1.0
  Discriminated by the store manager today at 12:10pm, he refused to return an item simply that he said he can do whatever he wants, I asked the reason that he simply refused again and left the till area and starts serving other customer, never had that sort of experience, Company should really take actions against this sort of management, rude and awful customer services, don’t buy from this branch again.
• AD

  amina digankar

  Aug 6, 2026
  1.0
  Can't lie poor shop need to be clean all time literally saw 3 mouse running cross the shop was scared had to leave the staff don't care about the mouses in shop
• BM

  Baheyah M

  Jul 28, 2026
  1.0
  The lady on the cashier on Monday afternoon was unprofessional and rude, i told her i need something to wrap my item because i will travel so it may be broke, she gave me two pieces of tissues papers without even a tape and when i ask her she said we do not have and she was lying because the other lady on the cashier in the morning was amazing and helped me and covered all my items Which means the first lady do not want to help at all despite this is her job
• NR

  Noori Ruma

  Jul 14, 2026
  1.0
  Breached my statutory rights of refund of faulty watch on 13/7/26. Under Consumer Rights Act 2015, I have the original receipt, and a 6 month warranty. The watch is faulty ( ie not of satisfactory quality or fit for purpose). The watch is meant to be water resistant, but in a mild heatwave, due to humidity the watch dial becomes blurry. As this happened within the 6 month warranty period this defect is presumed to have been there at time of purchase. Ironically this is a repeat watch issue as the previous watch I returned and replaced this watch with had the exact same issue. But the issue developed within 11 days of purchase so couldn't be hidden by tkmaxx staff. Now because the issue has occurred nearly 3 months after, Freya jewellery store assistant,alleged it was a different watch and seemingly purchased a long time ago and even asked two members of security to do their own item checks which was humiliating. This annoyed my friend into shouting, as despite the watch having a few scratches from normal wear and tear, the actual fault was being shifted in to blame of the watch being used. But watches are meant to be worn and the scratches are separate to the area inside that's causing the fault. Also Freya the jewellery store assistant noticed a customer service number which was given to me on 10/7/26 when I tried to return the same watch in the same store, but on 10/07/26 misplaced the original receipt. The store manager and jewellery store staff (a mature white male) of 10/7/26 said they would issue a refund due to faulty watch but needed proof of purchase, maybe customer service could help me or to come back in store with a card statement if i can't find the receipt for a refund. Freya however said to manager Naima on 13/7/26 "it's a customer service issue" which again led my friend to shout in frustration, as Freya wasn't listening to the explanation and denied the refund by saying "only customer service can issue the refund as it's a customer service issue". Naima, store manager on 13/7/26 denied any fault with the watch, as it was not as hot as the 10/7/26 so less condensation could be seen in the watch dial. But the fault was still visible to the eye if you shine a torch light on it. Naima was repeatedly insinuating i was a liar while laughing at me, and that there was no fault in the watch. my friend started shouting in frustration, the security a white heavily built male also joined in saying "there's no fault in the watch" and we were told to leave. This was even though i explained repeatedly to Naima it's a faulty watch, i came on Friday without a receipt as i misplaced it and I came back on 13/7/26 with assistance after my hospital functional electronic stimulator appointment. I told Naima i cannot repeatedly come and i need assistance to come,(she could see the wires to help me walk and that I have a disability but she was insistent I was lying about the faulty watch). I asked her for her full name and if I could speak to someone more senior and she said "there's noone" and refused to give me her full name. I said they could check the cameras on Friday 10/7/26 around 14:40 -4pm or who was in but Naima replied with "there's no fault with the watch". I asked Naima to put in writing that she is refusing to refund under the consumer rights act 2015 as the watch is not faulty, but she refused to put it in writing. She said "I've said what I've said". when I called customer services Naima told me "I told customer service the watch is not faulty so customer service can't do anything. There's no escalation or any recourse to a remedy and that will be all". Although from the picture the real extent of the fault cannot be seen, a reasonable person would likely agree the watch is faulty. I contacted customer service again who after investigation, remotely refunded me and issued a small good will gesture. While highly appreciated, the experience of 13/07/26 was truly disheartening.

Frequently Asked Questions About TK Maxx