lululemon

Reviews

• TR

  Tom R

  Aug 10, 2026
  5.0
  I had a really lovely experience at lululemon on Saturday. The young lady who served me greeted me with genuine care and attention and took the time to help me find exactly what I was looking for. She was very patient and attentive without ever being pushy, which made the whole experience really enjoyable. I just wanted to take the time to recognise her excellent customer service. She was a credit to the store and made my visit feel really personal. I didn’t catch her name unfortunately, but she had brown hair and was wearing pink. I hope this reaches her as she really deserves the recognition. Thank you for making my visit such a lovely experience!
• NS

  N Star

  Aug 1, 2026
  5.0
  I had the best experience in the newest Lululemon Birmingham. I had the most accommodating staff member named Caroline who was not only knowledgeable about all the pieces in store but so informative about what works better in terms in length, size and activity. I want to really share how impressed I was by her customer service, how understanding she was and her amazing personality. Can’t even fault her absolutely amazing thank you for a such a wonderful experience. I will be back.
• MM

  Maria

  Jul 31, 2026
  5.0
  I recently was in Birmingham for work and as it is hard to find a real lululemon store in Germany, I was excited to see there is a new one in Birmingham. I was here during Saturday noon, which was rather busy, but I had an awesome time. I was greeted by a very friendly member of staff (I am very sorry I do not remember your name, a rather petite lady with long dark hair) who helped me finding some of the clothes I was looking for very quickly. The guy taking care of the customers in the dressing rooms was awesome too - the whole atmosphere was so relaxed that another lady, me and him had a very nice talk while we both tried on our clothes. Neither him nor the lady who had greeted me first pushed us to buy anything at any time and they also gave their honest opinions on looks and fits. Finally, the lady at the cash desks (I am sorry again for forgetting the names - you have an Asian background and we talked about tattoos while I was paying) was friendly and cheerful too. Overall this was a very nice shopping experience and I would visit again anytime I am back to Birmingham.
• HZ

  Hum Z

  Jul 28, 2026
  5.0
  ⭐⭐⭐⭐⭐ Lululemon Birmingham – Such a warm, welcoming experience. Stepping inside instantly brought back that familiar, comforting scent I remember so well from visiting stores in Hong Kong. Their range of activewear is honestly one of the best I’ve seen: great quality, versatile styles, and options for everything from workouts to everyday wear. What really made the visit stand out was the service from Elias. He was thoughtful, offered to grab different sizes and styles for me so I didn’t have to keep walking back and forth. A staff you can have a good chat, he also gave really helpful suggestions for colours and alternative fits that suited what I was looking for. Most importantly, he never once pressured me to buy anything. Instead, he just took the time to get to know what I needed, which turned a simple browse into such a pleasant customer experience. Absolutely top-tier customer service, definitely a place to come back.
• CC

  Ccccic

  Jul 19, 2026
  2.0
  Came in for the hemming service. Waited a long while whilst staff kept serving other customers trying on clothes — no acknowledgement, no indication of how long the wait would be, no apology. Then I was asked for proof of purchase so they could check my item wasn't counterfeit. No lululemon store has ever asked me that. lululemon's own UK hemming policy says no tags or receipt are required — screenshot attached. I still don't know why I was asked, or whether it's asked of everyone. I would also make this point. I bought these trousers knowing the length would need altering — that is how they are cut, and your hemming service is the remedy lululemon itself offers for it. The service is therefore not a courtesy I am fortunate to receive; it is part of what makes the garment wearable, and it is priced into what I paid. When obtaining it costs me this much time and requires me to justify owning the item in the first place, I am left questioning whether buying from lululemon was worth it at all. Disappointing.