Marc Jacobs - Bicester Village

Reviews

• NM

  Nitin Mishra

  today
  5.0
  I had an absolutely wonderful experience at the Marc Jacobs store in Bicester Village, and I have to give a special shout-out to Adriana. She was incredibly welcoming, attentive, and truly went above and beyond to help me. Her communication was perfect—she took the time to understand exactly what I was looking for, and her suggestions were spot on. The entire shopping experience felt so personal and smooth because of her. I left feeling really valued as a customer, and I would definitely come back because of her outstanding service. Thank you so much
• AW

  Alanna White

  4 days ago
  5.0
  I was assisted by Sam today and goodness gracious me, Sam couldn’t be more helpful! I was shown the stock, clearly advised on prices and guided through the process. Sam was kind, patient and friendly. What a wonderful shopping experience. Went above and beyond and accommodated all my requests. The process was easy and straightforward as always. I have shopped at this outlet store virtually on a number of occasions and will definitely do it again. Thank you Sam for providing the best customer service I’ve experienced in a while. A rarity these days!
• EK

  Elina Kamyshna

  5 days ago
  5.0
  I had such a great experience at Marc Jacobs in Bicester Village thanks to Sam. He helped with my online order quickly and efficiently, while also being incredibly attentive and caring throughout the whole process. Nothing felt rushed, and he made everything so smooth and easy. Fantastic customer service — professional, friendly, and genuinely helpful. Thank you again, Sam!
• JH

  James H

  May 19, 2026
  5.0
  I live 200+ miles from Bicester and had always wanted to visit. I called in on my way home from holiday last year and particularly loved the Marc Jacobs’ store. The deals were amazing and the staff fabulous, so kind and helpful. I bought a lovely bag and that’s what started my collection! I had no idea that I could shop from home with them through WhatsApp until my visit. You can browse the offers on the WhatsApp link, but you can also send pictures of what you would like, the staff respond quickly and will send you anything you need: measurements, photos and even videos of the products. Once you make a choice a payment link is sent and then you’re all done! Delivery is super quick. Last week I ordered late one afternoon and the bag was delivered in 36 hours! This was the 5th bag I’ve bought over WhatsApp with them now. They always arrive well packaged, in gorgeous smelling tissue paper with a personal handwritten note. Service is exceptional. Nothing is too much trouble and the staff are so polite and lovely. They almost feel like friends! Thank you so much! Sarah x (using husband’s account to review!)
• JP

  jinal patel

  Dec 20, 2025
  5.0
  Alex been really helpful. 10/10 for him x

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