TK Maxx

Reviews

• KK

  K

  3 days ago
  5.0
  Loads of fancy and cute stuff love it
• GG

  Gayathri Gopal

  May 16, 2026
  1.0
  I had a very disappointing experience at the TK Maxx store in Reading this evening. We entered the store a few minutes before 7pm, and a tall, thin female staff member approached us and loudly said, “We are closed.” Her tone was extremely rude, aggressive, and unprofessional. It genuinely felt discriminatory and racist towards us because we are Asian. We explained that perhaps we had not heard the security staff informing customers about closing time. I then politely told the security guard that the staff member had been rude and that I wanted to give feedback. When I later tried to calmly explain to the staff member that she could have spoken more politely and softly about the store closing, she dismissively threw her hands in the air and repeated, “Store closed.” Her attitude was disrespectful and unacceptable. When I asked for her name so I could raise the matter with management, she walked away and refused to provide it. I understand stores need to close on time, but there is absolutely no excuse for rude behaviour, shouting at customers, or making people feel unwelcome. I would like this incident investigated by management.
• DG

  Dhanbahadur Gurung

  May 5, 2026
  1.0
  Worst experience at TK Maxx. I will never shop at this store again. I came from work today hoping to buy some clothes and have a peaceful shopping experience. I understand that I had a bag with me, and I completely understand that staff need to stay alert. However, TK Maxx should consider providing lockers or a secure place for customers to keep their belongings so people can shop comfortably without feeling judged. As soon as I entered the store, one of the staff members started following me around the first floor. At first I ignored it, but the situation became very uncomfortable. The employee kept watching me constantly and observing every move I made as if I was a criminal or a thief. Every time I stopped to look at an item, I felt like I was being monitored. It made me feel embarrassed, nervous, and completely unwelcome in the store. I understand security is important, but there is a respectful way to treat customers. Being followed around the shop made me feel humiliated and uncomfortable to the point that I could not continue shopping. In the end, I decided to leave the store without buying anything. What made the experience even worse was that the same staff member came near the entrance while I was leaving like i steal something. This was one of the most uncomfortable shopping experiences I have ever had.
• MS

  Mirza Usama Saleh

  Apr 28, 2026
  5.0
  Accessories, apparel, shoes and more ch more, under one roof at affordable prices.
• AT

  Amit Talwar

  Apr 12, 2026
  1.0
  Let us be very clear about TK Maxx. Cheap products good value if you use it but exceptionally strict on return policy (usually stores in UK are flexible for a couple of weeks after return date). Went today on 12/04 at 16:20 Hrs with items to be returns because of them being oversized but they would not take back (neither money back nor gift card) as we were 10 days over the legitimate return date. Explained them that we are a family and went out over Easter and hence the delay but they would not consider that. The manager probably cares on sales and not loyal customer base. Happy for not going back ever again if you have zero flexibility for families.

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