Windsor

Reviews

• LL

  Lowkey Loki

  4 days ago
  1.0
  In all 25 years of living, I have never encountered such rude and INVASIVE customer service. My sister expressed visually and verbally several times that she was uncomfortable with the red-haired associate pulling her fitting room door open for the entire store full of women, men and children to see her changing. This happened while she was trying on a few see-through items SEVERAL TIMES. I also witnessed this SAME associate yell at a younger teenage girl for asking her mother to help her with a formal dress. This resulted in the child CRYING in the fitting room while her mother had to console her through the door because she wasn't "allowed to show or let her mother in because [she] needs to show an associate instead." Teenagers *are* children and need adult supervision. Especially in a store like Windsor where the clothes are not always geared toward teenagers. When my sister went to leave after deciding she would not purchase the dress she really loved because of that associate's behavior, the associate proceeded to yell "Sweetie, you need to take those dresses out the room." to my sister, whom is in fact a customer, not a paid employee who is scheduled to do such duties. Not only was that redhaired associate at the register ringing out another customer who was confused and second-hand embarrassed for her by the shocked and befuddled expression on his face, but the store was a MESS with different items placed on a various racks because she kept telling customers to put them up by themselves--even the store associates had a hard time finding the proper places for their go backs! My sister did not appreciate the tone nor the pet name. I lingered behind to tell another associate, perhaps one of her part-timers that her manager was being nasty to my sister and making my sister uncomfortable. That associate delivered the most insincere "I'm so sorry about that." with the most bored countenance I've ever witnessed. However, I noticed the only customers this redhaired associate did not bother to speak to was a young couple who were male-female. We believe it was because the woman was with a man because I witnessed several other accounts of her speaking down to several other shoppers who were female and alone. Unfortunately in the ten or fifteen minutes we were in Windsor this afternoon while that woman was around about two-thirds of customers left before making a purchase. From other reviews, I can tell that when this lady is working does not care that she makes everyone supremely uncomfortable and doesn't read their body language, facial expressions, or verbal tone either. And from what I can tell from the negative reviews, Windsor doesn't care to reprimand this associate. What happened to your associate standards? Are they no longer included in the handbook, and does Windsor genuinely not have mandatory reups for associates on expectations? Unfortunately, my sister and I, fans of Windsor since we were teens, will no longer be returning to Windsor. As someone who shops in person often, works retail and runs a fitting room at my own store, I can tell you not only was that improper fitting room etiquette for ANY store but it was generally improper sales associate behavior.
• HH

  Hailey

  Apr 7, 2026
  2.0
  I would typically rate higher. However, when I was there, they were out of a lot of the bigger sizes. Mostly everything was Small or Medium. There was tons of people, (I get it, it's prom season). Overall just disappointed in the lack of sizing variety.
• AD

  Annabelle Drescher

  Feb 12, 2026
  2.0
  So me and my bf went here to try dresses for our date this afternoon. I tried some dresses, one of them being a black with a corset. I asked my bf for help to see if he could untie or loosen the corset back, before I had put the dress on, so I was half naked and told him to come inside the fitting room but crack open the door, when all of a sudden this employee, stepped between my bf and flung the door open, came off passive agressive saying “he can’t be in here” meanwhile I’m again, half naked and tryna cover myself for the 2 minutes that she had the door WIDE open. She then shut the door and I got the dress on, and I heard her ask my bf if I had it on yet, so she flung it open knowing I didn’t have it on yet, and there was a mirror behind me, so she knew what she was doing. We were there a few days prior and the employee that gave us the fitting room today was the same one as last time, and she saw my bf coming in and out of the fitting room last time and never made an issue out of it. There were no obvious signs in the store, and if there is then it should be in a noticeable place. The employee kept giving my bf advice on dresses and giving him ones that I knew were gonna be too small, when we were done, I was trying to tell my bf which dresses worked and which ones didn’t, and the employee butt in again and interrupted just asking us which dresses worked and which ones didn’t, as I was explaining the issue with each, she then snatched the dresses from my bf and hung them up on the rack and then disappeared. I don’t think she was even on the floor because a few minutes prior to her flinging the stall door open, she was cleaning the windows. All around, a bad experience with this employee.
• SB

  Sarah Bolin

  Feb 7, 2026
  5.0
  Great experience with Delilah!! Very helpful and sweet!
• AD

  Angela Davis

  Jan 25, 2026
  5.0
  Delilh was great

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