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Once Upon A Child

4.0
(301 reviews)

Business Details

(770) 755-7555
https://onceuponachild.com/locations/newnan-ga/

About

Resale Stores

Location

Once Upon A Child
19 Millard Farmer Industrial Boulevard, Newnan, GA
30263, United States

Hours

Reviews

4.0
301 reviews
5 stars
162
4 stars
56
3 stars
29
2 stars
17
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, many reported poor service, lack of acknowledgment, and unhelpful attitudes from employees.

Product Quality

Customers noted a wide selection of children's clothing, but there were complaints about the quality of items, including stained or damaged goods being sold.

Selling Experience

Many customers expressed frustration with the selling process, citing low offers for quality items and inconsistency in what items were accepted.

Store Organization

The store was described as cluttered and disorganized, making it difficult for customers to find items.

Pricing

While some customers found good deals, others felt that prices were high for second-hand items, especially when compared to new products.
  • KM
    KrisAnn Moore
    Jan 5, 2026
    5.0
    Huge selection of very nice clothes for children.
  • LL
    Lizzo
    Dec 16, 2025
    5.0
    I had a fantastic experience at this store! After repeated disappointments at the Columbus location, I decided to drive to Newnan. I was so impressed with the customer service and cleanliness. I'll definitely be coming here from now on!
  • NP
    Nashay Pierre
    Oct 2, 2025
    2.0
    Upon entering, I noticed there were about 4 to 5 employees at the front — none of whom acknowledged me. I even made direct eye contact with one young lady, and she completely ignored me. There was no greeting, no offer of assistance, and frankly, it felt as though my presence was an inconvenience. While I did not have any issues selling my items, the lack of basic customer service — especially from the younger staff — left a very negative impression. Greeting customers and offering assistance should be standard practice, and it’s disappointing when that standard is not met.
  • DL
    Daphne Lowery
    Sep 14, 2025
    2.0
    Unfortunately I waited for 15 minutes in line because one person was working the checkout and 4 people were sorting and pricing clothes. I feel customers in the store should be valued more.
  • LM
    Latricia McClain
    Sep 11, 2025
    5.0
    Addison had amazing customer service . It’s always a pleasure to make that travel to come and shop. Definitely my first go to store to shop for my little ones. Love this location 💙💙💙💙💙

Brand Certified Facts from Once Upon A Child

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Certified March 01, 2026Yext Knowledge Graph
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