Brand Certified
JCPenney
4.2(1141 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
400 Ernest W Barrett Pkwy NW, Kennesaw, GA
30144, United States
Certified by JCPenney • Mar 01, 2026
(770) 514-7101
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ga/kennesaw/clothing-stores-kennesaw-ga-2773.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kennesaw, GA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,141 reviews
5 stars
614
4 stars
294
3 stars
119
2 stars
55
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or unfriendly.
Store Condition
Reports of cleanliness issues and disorganization in the store, with some customers noting a lack of staff to assist.
Product Availability
Customers expressed disappointment with limited merchandise and inventory, particularly in certain departments.
Checkout Experience
Frequent complaints about long wait times at checkout and issues with the return process.
Sales and Pricing
Customers appreciated the good sales and prices, but some noted that prices have increased significantly.
- DSDean SantiagoFeb 8, 20262.0A nightmare at checkout. Consider waiting a bit if your feet or knees hurt bring your walking cane. Ususlly just one checkout person who is historically slow!
- DMDiego MazzitelloJan 17, 20264.0Muy buenos productos
- ZZzach “zeus” zepaJan 4, 20261.0Can't believe this place is still in business, a mere shell of what it once was. Quite depressing.
- NHN HammockJan 3, 20265.0Love it here! Great store! Customer service people are super nice & always helpful! Clean, safe, pretty store, + safe, free parking. Great selections! Love all departments-- Women's & petites (petite dept small but nice), accessories, under garments, shoes, including scuffies socks, & men's. Returns are easy when needed, with receipts of course.
- SJSidney JohnsonDec 14, 20251.0I'm a card holder for the store and I've experience the same customer service along with my wife. Second year in a row with the same manager terrible customer service and non responsive. Like the job is bigger than the customer but I will be paying my card off and will no longer be a customer. Jewelry department manager really needs a class or maybe she thinks since she's been there so long that she's exempt for corrections.
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Kennesaw, GA?
You can find apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at the JCPenney in Kennesaw, GA.
Does the JCPenney store in Kennesaw offer curbside pickup?
Yes, the Kennesaw JCPenney store offers curbside pickup for your convenience.
What are the operating hours for JCPenney in Kennesaw?
JCPenney Kennesaw is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which payment options are accepted at JCPenney in Kennesaw?
JCPenney in Kennesaw accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney in Kennesaw wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms to accommodate all customers.
Where is the JCPenney store located in Kennesaw?
It is located at 400 Ernest W Barrett Pkwy NW inside the Town Center Mall in Kennesaw, GA 30144.
Are there other retail stores near JCPenney at Town Center Mall?
Yes, nearby stores include Sephora inside JCPenney for beauty products, LensCrafters for eyewear, and Bath & Body Works for cosmetics and beauty supplies.
What are some dining options near JCPenney in Kennesaw?
Nearby you can find Chick-fil-A for fast food and American cuisine, and I Luv Phở Kennesaw offering Vietnamese and Asian dishes.
Where can I find shoe stores around the JCPenney in Town Center Mall?
There are several shoe stores nearby such as Foot Locker, Journeys, Rack Room Shoes, Me & I Shoes, and Town Center Shoe Repair.
Does the JCPenney store in Kennesaw have in-store shopping and pickup options?
Yes, the Kennesaw JCPenney location offers in-store shopping, in-store pickup, and curbside pickup services.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website