Business Details
About
Fireplace Store
Gas Logs Etc of Hiram, GA, provides gas log inserts and fireplace accessories throughout the Atlanta metropolitan area.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
5.0
154 reviews
5 stars
152
4 stars1
3 stars1
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and knowledgeable staff, particularly Larry and Cameron, for their helpfulness and professionalism.
Installation
The installation process was frequently described as quick, efficient, and professional, with many customers noting the installers' punctuality and cleanliness.
Product Quality
Customers expressed high satisfaction with the quality and appearance of the gas logs, often mentioning their realistic look and effective heating.
Overall Experience
Many reviews highlighted a seamless and pleasant overall experience from purchase to installation, with several customers recommending the business highly.
- WBWendy Barrett2 days ago5.0Larry is so knowledgeable and helped us pick the best fireplace logs for our setup. The service installer was very professional and thorough. I highly recommend.
- DWDaniel WilsonJan 5, 20265.0Visited the store with measurements of our fire place. Larry explained and demonstrated a couple of options we could go with. He was very professional and courteous and knowledgeable. A few days later, a technician arrived and completed the installation of our new gas log set up. He was professional and courteous as well. I would highly recommend Gas Logs Etc.
- HBHunter BishopDec 29, 20255.0Great experience. They didn't sell me things I didn't need or would be a problem. Installed quickly and professionally. I highly recommend them!
- CQCaitlin QueenDec 20, 20255.0I walked in not really knowing what I needed but Larry was helpful and to the point! He told me I could get installation same day and about an hour later, Cameron was at my house setting us up! I was thrilled with the experience! Our logs look brilliant!
- NWNan WDec 15, 20255.0We loved working with Larry & Cameron to replace our gas logs. From our first interaction we felt well cared for and informed. We found the perfect logs for our home. The install was quick and every step was professional. We highly recommend you buy your gas logs from Gas Logs Etc.
Frequently Asked Questions About Gas Logs Etc
What are your hours?
Hi! We're open Monday-Saturday from 10AM-5PM.
What services do you offer?
Hello! We offer Fireplace Installation, Gas Log Installation & Fireplace Consultation. We also offer Gas Fireplace Repair on any products you purchased from us!
What forms of payment do you accept?
Hi! We accept American Express, Cash, Check, Debit Card, Discover, MasterCard & Visa.
What areas do you service?
Hello! We service Hiram, Dallas, Douglasville, Villa Rica, Acworth, Powder Springs, Johns Creek, Buckhead, Midtown, Brookhaven, Cobb, Kennesaw, Smyrna, Vinings, Mableton, Marietta, Canton, Cartersville, Woodstock, Roswell, Alpharetta, Milton, Peachtree City, Senoia, Sharpsburg & Tyrone!
How do I get an estimate?
Hi! You can give us a call or stop in to get a quote!
What products do you offer?
Hi! We have a wide range of gas logs including: Inferno Series, Twilight Inferno ,Magnificent Inferno, Woodland Timbers, Cross Timbers, Rustic Timbers, Canyon Timbers, Aspen. We also offer Fireplace Screens, Fireplace Accessories, Fireplace Sets, Fireplace Decorations & Antique Signs.
What are the warranty options?
There is a lifetime warranty on the gas logs from breaking or cracking.
How long is the installation process?
Typically 45 minutes or less.
Do you need to come to my home to view my fireplace?
Not all the time. We can view pictures of your fireplace and give you recommendations based on those pictures.
What is the most popular style of fireplace logs you sell?
The most popular styles are the Timber Sets because they put out the most heat.
Do you sell vented or vent-free gas logs?
We sell both. But highly recommend the vented sets over the vent-free sets.
What is the difference between a vented and a vent-free set?
The vented sets are more realistic and have a natural flame pattern with a glowing amber bed. The vent-free sets have an upright flame that does not touch the logs in any way. The best way to see this would be to visit our showroom!
Do the vented sets produce as much heat as the vent-free set?
The high radiant vented Timber sets will put out heat 15 to 20 feet in front of your fireplace. In the vent-free sets, the majority of the heat will end up towards the ceiling.
What are your business hours?
Gas Logs Etc is open Monday through Saturday from 10AM to 5PM and closed on Sundays and major holidays like November 27, 2025 and December 25, 2025.
What services does Gas Logs Etc provide?
We offer Fireplace Installation, Gas Log Installation, Fireplace Consultation, and Gas Fireplace Repair for products purchased from us.
What payment methods are accepted at Gas Logs Etc?
We accept American Express, Cash, Check, Debit Card, Discover, MasterCard, and Visa.
Which areas does Gas Logs Etc service?
We provide services throughout the Atlanta metropolitan area including Hiram, Dallas, Douglasville, Villa Rica, Acworth, Powder Springs, Johns Creek, Buckhead, Midtown, Brookhaven, Cobb, Kennesaw, Smyrna, Vinings, Mableton, Marietta, Canton, Cartersville, Woodstock, Roswell, Alpharetta, Milton, Peachtree City, Senoia, Sharpsburg, and Tyrone.
How can I get an estimate for your services?
You can either give us a call or stop by our showroom to get a quote.
What types of gas logs and fireplace products do you offer?
We offer a variety of gas logs including Inferno Series, Twilight Inferno, Magnificent Inferno, Woodland Timbers, Cross Timbers, Rustic Timbers, Canyon Timbers, Aspen. We also sell Fireplace Screens, Accessories, Sets, Decorations, and Antique Signs.
Do you have warranty options for your gas logs?
Yes, there is a lifetime warranty on the gas logs against breaking or cracking.
How long does the installation process usually take?
Typically, installation is completed in 45 minutes or less.
Can I send pictures of my fireplace for a consultation instead of an in-home visit?
Yes, we can view pictures of your fireplace and provide recommendations based on them, so an in-home visit is not always necessary.
What nearby places can I visit before or after shopping at Gas Logs Etc?
Nearby you can visit Big Air Trampoline Park for fun and entertainment, Sushi Kingdom or Wild Crab for dining, and Bargain Hunt for discount shopping. These options provide great opportunities to enjoy the area when visiting us.