Citi Trends, located at 4911 Jonesboro Road, Forest Park, GA is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Numerous reviews highlighted poor customer service, with reports of rude and unhelpful staff, particularly from management.
Store Condition
The store received mixed feedback on cleanliness, with some customers noting it was clean and organized, while others described it as messy.
Product Selection
Customers expressed dissatisfaction with the limited selection of items, particularly in plus sizes and for big men.
Pricing
Many customers appreciated the affordable prices and good deals available, especially for children's clothing.
TH
Torres Holmes
Jan 27, 2026
2.0
this store was a mess
don’t think i’ve ever been to a cititrends that looked so bad ever
KC
Kenyatah Cain
Jan 17, 2026
1.0
The manager there has the most nasty attitude! She is so condescending and rude!!!!! She walks around with here nose stuck in the air!! Very rude ! She is a disgrace to your company very unprofessional and unpleasant
JR
Joyce Ruiz
Jan 16, 2026
1.0
I went with my mom and my kids, I said good morning and the employee was so rude. I was speaking Spanish with my kids and laughed and sha asked me with a bad attitude why I was laughing. I felt like she treated us badly because we was speaking Spanish
AT
After Thought
Dec 10, 2025
1.0
Visited the store yesterday..I asked one young lady a question and she just blew me off . I asked if they had any more in the back and she stated she didn't know but she wasn't doing that right now. I then go to the register and one is my items didn't have a price tag, I just bought the same thing the week before so I knew the round about price... She proceeded to go get a jacket that was 3 times the amount and use it as a tag . I told her no because it was expensive.. She then charged me half of the expensive jacket for the untagged item staying it was the same brand. When I got home the jacket I bought the week before was 19.99... She charged me $30 .. She was going to charge me $60 but I told her it was more expensive than what I got . The store itself is clean and I've never had any problems until whomever worked 12/09/25.
YT
Yareth Tolentino
Oct 19, 2025
1.0
I came with my family and we had a bad experience with the girl who served us. Horrible Customer Service!!!