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JCPenney

4.3
(1390 reviews)

Business Details

(770) 460-2095

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fayetteville, GA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
240 Banks Crossing, Fayetteville, GA
30214, United States

Hours

Reviews

4.3
1,390 reviews
5 stars
787
4 stars
380
3 stars
116
2 stars
39
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude or unprofessional.

Store Cleanliness

The store is generally reported as clean and well-organized, especially during busy holiday periods.

Product Availability

Customers appreciate the variety of products and frequent sales, but some expressed disappointment with stock levels in specific departments.

Photography Experience

The photography service received negative feedback for poor quality and lack of engagement from staff, contrasting with previous positive experiences.
  • RD
    Ri Dickson
    Feb 23, 2026
    3.0
    Was here for portraits. Super tiny studio. I didn’t really like how the photos turned out. It woulda been nice to have a mirror next to the studio since it’s on the opposite side of the dressing room, assuming there was one in it.
  • JC
    jose l cervantes
    Feb 22, 2026
    4.0
    It's nice but they have limited stock
  • EA
    Emily A
    Feb 18, 2026
    5.0
    I was very satisfied with my visit to the JCPenny hair salon. The staff was friendly and the shop was clean.
  • BW
    brenda gandy wilson
    Feb 7, 2026
    5.0
    Loved the cleanliness and layout of the store. Store personnel were friendly and eager to help!
  • HH
    Happy
    Jan 27, 2026
    1.0
    Sooooo I decided to upload two receipts stating return up to 1/31/2026. I go to Fayetteville location and clerk was dry and rude! I gave receipts for her to say I'm over 60 days and could not return. I informed her what the receipts says for her to say to me and her Co worker oh yea I think they're honoring those. Honoring as if I'm passed! Then to say whomever needs to approve was on lunch and I would have to come back. Oh no! So then she does the second one same date....surprisely no issue with that one. Now she took forever for 3 items....count them 3! Then says I would have to wait in another line to do other return! Now just ridiculous!!!!! And we wonder why there aren't that many Jcpenney's!!!!!

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Fayetteville, GA?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

Where is JCPenney located in Fayetteville, GA?

JCPenney is located at 240 Banks Crossing, Fayetteville, GA 30214, inside Banks Crossing Shopping Center.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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