Aerie & OFFLINE

Reviews

• VV

  Victoria

  Nov 29, 2025
  2.0
  Girls working has no personality what so ever. One girl was hovering over me like a hawk thinking I’m going to steal your store.. calm down. I worked and specialized in retail in the fashion industry. Stop with that, seriously.
• DM

  Daniela Murcia

  Nov 21, 2025
  2.0
  Very mediocre customer service. My friend Asked the girls for another size and she waited and waited. I finally go out to set some items back and the girl is just talking and hanging out with another coworker—no effort to check. I asked her about the item and then she said she’d check. At that point we were checked out. Just very rude. Not a fan of throwing the race or accent card, but maybe a refresher on compassion and kindness would benefit yall. Also saw some young girls getting side eyed for looking! Being a young girl is hard, finding your style is hard, be kind!
• JJ

  Jill Jack

  Sep 13, 2025
  5.0
  Extremely helpful staff! Great products and experience.
• SE

  Sidney Emrey

  Sep 7, 2025
  1.0
  The last couple months every time I’ve been in this store the customer service has been sad, especially the new offline side. The girls don’t acknowledge you, don’t smile, don’t ask if you need help, and do not greet you. I tried to compliment the stores new inventory at check out and didn’t even get a response.
• TW

  Tyler Williams

  Sep 13, 2022
  1.0
  horrible customer service. was not greeted, did not get asked if i needed help, was not acknowledged in ANY way even when we were leaving. it’s like we weren’t even there. very unprofessional and rude.

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