Aerie & OFFLINE

Reviews

• JL

  Jenna Lancaster

  Feb 7, 2026
  1.0
  Customer service here is HORRENDOUS!! One of the girls working was so rude when my friend and I asked for a pair of pants off a mannequin. She made it VERY clear that she did not think they were going to fit me, and even rolled her eyes as she was walking away to go get them. She even came to the fitting room as I tried them on, and she was loudly talking about how she hates when people ask for stuff off the mannequins, etc. I worked in retail for years and currently work in customer service, and regardless of how bad of a day you’re having, this behavior is UNACCEPTABLE. Btw, the pants did fit, and they were purchased! 😊
• VV

  Victoria

  Nov 29, 2025
  2.0
  Girls working has no personality what so ever. One girl was hovering over me like a hawk thinking I’m going to steal your store.. calm down. I worked and specialized in retail in the fashion industry. Stop with that, seriously.
• DM

  Daniela Murcia

  Nov 21, 2025
  2.0
  Very mediocre customer service. My friend Asked the girls for another size and she waited and waited. I finally go out to set some items back and the girl is just talking and hanging out with another coworker—no effort to check. I asked her about the item and then she said she’d check. At that point we were checked out. Just very rude. Not a fan of throwing the race or accent card, but maybe a refresher on compassion and kindness would benefit yall. Also saw some young girls getting side eyed for looking! Being a young girl is hard, finding your style is hard, be kind!
• JJ

  Jill Jack

  Sep 13, 2025
  5.0
  Extremely helpful staff! Great products and experience.
• SE

  Sidney Emrey

  Sep 7, 2025
  1.0
  The last couple months every time I’ve been in this store the customer service has been sad, especially the new offline side. The girls don’t acknowledge you, don’t smile, don’t ask if you need help, and do not greet you. I tried to compliment the stores new inventory at check out and didn’t even get a response.

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