Citi Trends, located at 1329-B Augusta West Pkwy, Augusta, GA is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Concern Regarding Refund Policy and Customer Service Experience
Dear City Trends Customer Service,
I’m writing to express my concern regarding a recent experience I had at your store. Earlier today, I made a purchase using cash. Since there were no fitting rooms available, I was unable to try the items on. Upon returning home, I realized that several items did not fit, so I brought them back to the store just a few hours later.
At the time of the return, I was assisted by a sales associate named Aaliyah (or possibly another associate using the ID number 4112472, as listed on my receipt). I was informed that I could only receive a gift card for the returned items, not a cash refund. However, upon reviewing the receipt, I noticed it clearly states that full cash refunds are available within 30 days for purchases made with cash. I pointed this out, and only then was I told that a cash refund was actually possible.
Unfortunately, by that time, I had already committed to using the gift card for items I promised to get for my mom and aunt, so I went ahead with the gift card instead of insisting further.
This experience was frustrating and felt misleading. Whether it was due to a lack of training or a mistake, it resulted in an inconvenience that could have easily been avoided. I would appreciate it if you could look into this matter, ensure that proper training is in place for your staff regarding refund policies, and advise how situations like this can be better handled in the future.
Thank you for your attention to this matter.
Sincerely,
Mr Stewart
IH
Ivory Hill
Sep 29, 2022
1.0
Workers are always rude or too slow
LG
Leonard Green
Oct 25, 2018
5.0
Great
NJ
Natasha “TaTa” Jones
Aug 14, 2018
3.0
Hard to find what ur looking for not very organized
Citi Trends is a specialty value retailer offering apparel, accessories, and home trends primarily for African American and Latinx families at affordable prices.
Where is Citi Trends located in Augusta, GA?
Citi Trends is located at 1329-B Augusta West Pkwy, Augusta, GA 30909, in the Augusta West Shopping Center.
What are the store hours for Citi Trends at Augusta West Pkwy?
Citi Trends is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 12:00 PM to 6:00 PM, and it is closed on Christmas Day (December 25th).
Which payment methods are accepted at Citi Trends?
Citi Trends accepts American Express, Check, Discover, MasterCard, and Visa payment options.
Does Citi Trends sell clothing for men, women, and children?
Yes, Citi Trends sells clothing for men, women, boys, girls, plus sizes, and offers accessories and shoes for children as well.
How can I contact Citi Trends for more information?
You can contact Citi Trends by phone at +1 762-315-7073 or email info@cititrends.com. They are also active on Facebook and Instagram under 'Citi Trends'.
Are there other shopping options near Citi Trends at Augusta West Pkwy?
Yes, near Citi Trends you will find Burlington Coat Factory, Dollar Tree, At Home, and GQ Menswear stores for additional shopping variety.
What dining options are available near Citi Trends?
Nearby dining includes Hibachi Grill and Supreme Buffet offering Asian fusion cuisine, Top Crab Seafood & Bar for seafood lovers, and Miyabi Kyoto Japanese Steak House for Japanese dishes.
What health and wellness services can I find near Citi Trends?
Nearby you can find Octapharma Plasma donation center for medical services, Sun Nails and Creative Styles Salon for beauty treatments, and Universal Martial Arts Dojos for fitness and recreation.
How can nearby locations help with planning my visit to Citi Trends?
After shopping at Citi Trends, you might visit nearby places like Augusta Beauty Outlet West for more beauty supplies or grab a meal at Hibachi Grill. For convenient parking or transit options, the shopping center location is easily accessible.