Shop at our Steve Madden Atlanta store in Lenox Square Mall, a hub for luxury shopping, offers a a curated selection of fashion boots, comfortable sneakers, dress shoes, heels, and men's dress shoes perfect for trendsetters and fashion-forward shoppers in the Peach State.
Friendly staff, several shoe options for men and women, good location in the mall
KJ
K J
Sep 20, 2025
1.0
Terrible customer service and experience. When I walked in no workers were inside the store. They were outside talking. I had to make eye contact to get assistance. They did not have the size I need and offered me a half size too small and a whole size too big then acted shocked when they didn’t fit. Very lackluster service. Wouldn’t return. Rather shop online.
CD
Courtney Dorsey
Sep 12, 2025
3.0
Today’s experience was a perfect reminder of why judging a book by its cover can cost you a sale.
I used to be a retail manager a long time ago, and now I’m a successful business owner. I know firsthand what great customer service should look like. I stopped by Steve Madden at Lenox Square today dressed casually—sweatpants, hat, nothing flashy—because I like to see how people treat customers when they don’t assume a big sale is coming.
When I walked in, a young lady looked right at me, then immediately said she was “going to the back.” Neither she nor the young man working the floor greeted me or offered help. It wasn’t until they saw me pulling several pairs of shoes to purchase without needing to try them on that suddenly the attention came.
The only person who greeted me from the start was Mikayla, who was already busy checking out another customer but still made sure to acknowledge me. Because of her, I wound up spending around $300 on four pairs of shoes—just like I always do when I come to Steve Madden.
Mikayla, kudos to you. Your customer service was impeccable, and you’ve earned a loyal customer who will come back specifically because of you.
For the rest, here’s the takeaway: in retail—especially for those new to the industry—you can’t judge a book by its cover. The person in sweatpants might just be your best sale of the day.
Where is the Steve Madden store located in Atlanta?
The Steve Madden store is located at 3393 Peach Tree Road NE, Space 3050A, inside Lenox Square Mall in Atlanta, GA 30326.
What are the operating hours of the Steve Madden store at Lenox Square Mall?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.
What types of products can I find at the Steve Madden store in Atlanta?
You can shop for women's shoes, men's shoes, handbags, and fashion accessories including boots, heels, sneakers, and dress shoes.
Which brand is featured at the Steve Madden store in Lenox Square?
The store features products from the Steve Madden brand.
Does Steve Madden Atlanta offer shoes in extended sizes?
Yes, Steve Madden offers a selection of shoes including extended sizes for customers.
How can I keep updated on new styles at Steve Madden?
You can follow their latest styles and collections online at the featured message link: https://www.stevemadden.com/collections/all-whats-new or on their social media platforms.
What nearby stores can I visit along with Steve Madden at Lenox Square Mall?
Nearby stores include Hollister Co., Savvi Formalwear, Nike Store, Windsor Fashions, TAG Heuer, Apple Store, and Abercrombie & Fitch, perfect for a comprehensive shopping experience.
Are there dining options near the Steve Madden store in Lenox Square Mall?
Yes, you can enjoy meals or snacks at nearby places such as The Cheesecake Factory, Panera Bread, Corner Bakery Cafe, Pinkberry Lenox Square, Starbucks, and Prime steakhouse.
What nearby places can offer relaxation or beauty services around Lenox Square Mall?
Nearby beauty and relaxation services include Kontajus Hair And Beauty Salon, Pinko Boutique for beauty and spa services, and various fashion accessory stores like Oakley Store and Swatch.
Is Steve Madden Atlanta accessible for customers traveling via public transit or visiting other attractions?
Steve Madden is located inside Lenox Square Mall, a major shopping center in Atlanta. Customers can easily access it via public transit to Lenox Mall Buckhead Atlanta and enjoy nearby attractions such as Skydiving Over Atlanta for recreation before or after shopping.