My daughter purchased me a pair of earrings for my birthday two years ago. I took the earrings in to have them repaired because the stem that goes into my ear broke off. I was informed the corporate office would make the final decision on the repair. My daughter received notification that the warranty has since expired. What????
I have other FENDI items I have personally purchased over the years. I WILL NOT be returning to this brand especially after being told they will not repair the damaged earrings -whether it was a manufactured issue or my fault at hand. So now I have a pair of earrings that will only be sitting in a box which was a gift. Such a rip off.
Never had this issue with Chanel, YSL nor LV.
RS
ResteBelle Spa
May 20, 2025
1.0
Subject: Complaint Regarding Unprofessional Behavior at Fendi Store – Atlanta GA, Phipps Plaza
I am writing to formally express my disappointment regarding the service I received at your Fendi location in Atlanta. During my visit, I experienced unprofessional and disrespectful behavior from some of the store assistants. Specifically, I noticed staff members rolling their eyes and laughing behind my back, which made me feel extremely uncomfortable and unwelcome.
This was not just poor customer service — it was humiliating, and I left the store feeling that I had been treated unfairly and differently based on my race. As a customer and individual, I expect to be treated with basic respect and dignity.
I am requesting a formal investigation into this matter and an appropriate response from Fendi regarding how this will be addressed. No one should have to feel alienated or devalued while shopping — especially not in a luxury retail environment that claims to value all of its clients.
Thank you for your time and attention to this serious concern. I look forward to your response.
Sincerely,
Hanna
Date of my visit:05.18.2025
AT
An'Cherise Taylor
Mar 14, 2025
5.0
I had an amazing experience at Fendi Phipps! The assistant manager, Diamond, was so sweet and attentive. She made my visit so enjoyable with her excellent customer service and kind personality. Highly recommend!
LL
lourdes
Jan 13, 2025
1.0
Horrible customer service. Ive purchased several items from this company in person and online. This will be my last experience with them. They do not value customers! Don’t waste your time or money!
Frequently Asked Questions About Fendi Atlanta Phipps Plaza
What are the regular operating hours for Fendi Atlanta Phipps Plaza?
Fendi Atlanta Phipps Plaza is open from 11:00 AM to 7:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sunday.
Where is Fendi Atlanta Phipps Plaza located?
The store is located at 3500 Peachtree Rd NE #1105B, Atlanta, GA 30326, US.
How can I contact Fendi Atlanta Phipps Plaza?
You can reach Fendi Atlanta Phipps Plaza by phone at +1 470-906-0152.
Is Fendi Atlanta Phipps Plaza currently open or closed?
Fendi Atlanta Phipps Plaza is currently open and not closed.
What types of products does Fendi Atlanta Phipps Plaza offer?
Fendi Atlanta Phipps Plaza offers leather goods, clothing, and fashion accessories.
What is the time zone of Fendi Atlanta Phipps Plaza?
The store operates in the America/New_York time zone.
Is Fendi Atlanta Phipps Plaza located inside a shopping center?
Yes, Fendi Atlanta Phipps Plaza is located inside Phipps Plaza shopping center.
What nearby attractions can I visit when shopping at Fendi Atlanta Phipps Plaza?
You can explore Phipps Plaza, a popular shopping center, before or after visiting Fendi Atlanta Phipps Plaza.
How can visiting Phipps Plaza help me find Fendi Atlanta Phipps Plaza?
Since Fendi Atlanta Phipps Plaza is located inside Phipps Plaza shopping center, using Phipps Plaza as your landmark will help you locate the store easily.
Where can I find Fendi Atlanta Phipps Plaza on social media?
You can visit their official Facebook page at https://www.facebook.com/122287284310073 for updates and information.