ALO

Reviews

• ED

  Elenor Day

  1 day ago
  1.0
  This store is horrible the customer service sucks. The Manager allows the staff to be very unprofessional. I was returning something I got for a gift and the employee had a whole attitude because I was returning something I didn’t want….. Never experienced this at no store ………I will never go back and I will tell my family and friends to never gift me anything from Alo……… The staff was all black sad……Beware visit at your own risk ⛔️
• CP

  Cristina Parks

  5 days ago
  1.0
  For as much as their clothes cost and as “luxury” as they are attempting to be this store is HORRIBLE! The people that work here are so rude! The people that work the register are some of the RUDEST women I’ve ever been helped by. They don’t answer the phone and I will never go into this store again. They need to fire and rehire here because the staff is terrible. The gentlemen in the dressing was lovely however they are hustling with everything. You want shoes? you sure? I just bought shoes in every color I’m good. I spent 800 dollars in there to get treated like a peasant. Don’t waste your time going here. It’s a wreck.
• KM

  Kelly Musselwhite

  Feb 11, 2026
  5.0
  I had exceptional customer service today at the Alo store in Lenox Mall. Oscar in the fitting rooms went above and beyond to help me — even with multiple requests — and never once made me feel like I was asking too much. It made such a difference in my shopping experience. Thank you, Oscar!
• JK

  Jia Kim

  Feb 7, 2026
  1.0
  When I came to return an item at this location, the employees were incredibly rude and very unhelpful. The workers at the register all look like they were forced to work. There needs to be a change in management and employees. This experience has made me not want to shop at Alo. Please shop online instead.
• DW

  Dr. Jèan Ward

  Jan 28, 2026
  3.0
  I came here to purchase some things for my 16 year old son and was in the store about 10 minutes and no one greeted me nor asked if I needed assistance. I could understand if they were busy, but they weren’t it around 2 in the afternoon on a Wednesday. Not really being to familiar with the brand I saw an associate named Hassani and asked him about the brand and he was very helpful . He began to help find something for my son . Unfortunately they weren’t sold out the size I needed and he directed me to order it online. He was the only associate that greeted me and was helpful. I was quite disappointed at the customer service.

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