J.Crew Factory

Reviews

• JW

  Jacob Webb

  Dec 10, 2025
  1.0
  I really dont like the customer service they give! Management needs to do better
• CM

  Christina McLeod

  Nov 18, 2025
  5.0
  I returned a pair of my son’s pants yesterday that were damaged after just one wear. Although they didn’t have to, they swapped them out for a new pair. I appreciate them for this and will continue to shop here
• VT

  V T

  Jul 1, 2025
  1.0
  Compared to the Marietta location, this store’s service was disappointing. I visited yesterday evening and was not greeted upon entering. When I asked a staff member (woman/light skin/African American) a question, she seemed visibly annoyed, which made the interaction uncomfortable. The same associate later checked me out and appeared agitated when I needed to exchange a few items. She initially processed the return incorrectly and told me I would receive store credit—even though I hadn’t used store credit for the original purchase. I had to ask her to re-ring the transaction properly since the items were intended as gifts, and I wanted to avoid future issues with exchanges. I also asked if she could check another store’s inventory for a specific dress size, and she curtly responded that they “don’t check other store inventories.” That seemed like a ridiculous policy, especially for a brand like J.Crew. I ended up sitting in the store and calling the Marietta location myself, where a very pleasant associate immediately confirmed both sizes were available. I left and made my purchase there instead. With service like this, it feels like this location doesn’t value customer business. The staff appeared uninterested, unhelpful, and poorly trained. Unfortunately, I won’t be returning or recommending this location.
• EC

  E C

  Nov 20, 2023
  1.0
  Drove an hour for pickup from online and the order was only partially placed. I called ahead and the order still was not completed but said it would be done. I placed this 5 days ago and still have not received any update about the other part of my order. Went to do a chat online to get a refund and all agents are busy. Poor communication when ordering products from the store. This is the reason I don't shop at Jcrew. Miserable experience.

Frequently Asked Questions About J.Crew Factory