J.Crew Factory

Reviews

• CM

  Courtney M.

  Jan 21, 2026
  1.0
  The rudest ladies work here… no hello or acknowledgment at all. No thank you after check out. Avoid this store…go to Marietta location. I just left and won’t be back.
• JW

  Jacob Webb

  Dec 10, 2025
  1.0
  I really dont like the customer service they give! Management needs to do better
• CM

  Christina McLeod

  Nov 18, 2025
  5.0
  I returned a pair of my son’s pants yesterday that were damaged after just one wear. Although they didn’t have to, they swapped them out for a new pair. I appreciate them for this and will continue to shop here
• VT

  V T

  Jul 1, 2025
  1.0
  Compared to the Marietta location, this store’s service was disappointing. I visited yesterday evening and was not greeted upon entering. When I asked a staff member (woman/light skin/African American) a question, she seemed visibly annoyed, which made the interaction uncomfortable. The same associate later checked me out and appeared agitated when I needed to exchange a few items. She initially processed the return incorrectly and told me I would receive store credit—even though I hadn’t used store credit for the original purchase. I had to ask her to re-ring the transaction properly since the items were intended as gifts, and I wanted to avoid future issues with exchanges. I also asked if she could check another store’s inventory for a specific dress size, and she curtly responded that they “don’t check other store inventories.” That seemed like a ridiculous policy, especially for a brand like J.Crew. I ended up sitting in the store and calling the Marietta location myself, where a very pleasant associate immediately confirmed both sizes were available. I left and made my purchase there instead. With service like this, it feels like this location doesn’t value customer business. The staff appeared uninterested, unhelpful, and poorly trained. Unfortunately, I won’t be returning or recommending this location.

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