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Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
I really dont like the customer service they give! Management needs to do better
CM
Christina McLeod
Nov 18, 2025
5.0
I returned a pair of my son’s pants yesterday that were damaged after just one wear. Although they didn’t have to, they swapped them out for a new pair. I appreciate them for this and will continue to shop here
VT
V T
Jul 1, 2025
1.0
Compared to the Marietta location, this store’s service was disappointing. I visited yesterday evening and was not greeted upon entering. When I asked a staff member (woman/light skin/African American) a question, she seemed visibly annoyed, which made the interaction uncomfortable.
The same associate later checked me out and appeared agitated when I needed to exchange a few items. She initially processed the return incorrectly and told me I would receive store credit—even though I hadn’t used store credit for the original purchase. I had to ask her to re-ring the transaction properly since the items were intended as gifts, and I wanted to avoid future issues with exchanges.
I also asked if she could check another store’s inventory for a specific dress size, and she curtly responded that they “don’t check other store inventories.” That seemed like a ridiculous policy, especially for a brand like J.Crew. I ended up sitting in the store and calling the Marietta location myself, where a very pleasant associate immediately confirmed both sizes were available. I left and made my purchase there instead.
With service like this, it feels like this location doesn’t value customer business. The staff appeared uninterested, unhelpful, and poorly trained. Unfortunately, I won’t be returning or recommending this location.
EC
E C
Nov 20, 2023
1.0
Drove an hour for pickup from online and the order was only partially placed. I called ahead and the order still was not completed but said it would be done. I placed this 5 days ago and still have not received any update about the other part of my order. Went to do a chat online to get a refund and all agents are busy. Poor communication when ordering products from the store. This is the reason I don't shop at Jcrew. Miserable experience.
What are the operating hours for J.Crew Factory at North Point Marketcenter?
J.Crew Factory is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is J.Crew Factory located in Alpharetta, GA?
J.Crew Factory is located at 6120 North Point Parkway, Space 100 & 200, Alpharetta, GA 30022, inside the North Point Marketcenter.
What payment methods does J.Crew Factory accept?
J.Crew Factory accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does J.Crew Factory offer in-store pickup for online orders?
Yes, J.Crew Factory offers in-store pickup services for online orders.
What types of clothing and services does J.Crew Factory provide?
J.Crew Factory offers colorful and stylish clothing for women, men, kids (Crewcuts), women's swimwear, flagship denim, men's suiting, and private shopping appointments available by calling to schedule.
How can I contact J.Crew Factory by phone or email?
You can reach J.Crew Factory at +1 470-857-5721 or email Store.1058@JCrew.Com for inquiries.
What nearby stores can I visit along with J.Crew Factory at North Point Marketcenter?
Nearby stores include Nordstrom Rack for department and clothing needs, Carter's for children's clothing, and Mattress Firm if you're looking for mattresses and furniture.
Are there any beauty or personal care shops near J.Crew Factory?
Yes, you can visit Sally Beauty for beauty products and supplies, Bath & Body Works for hair supplies, and Hand and Stone Massage and Facial Spa for spa treatments nearby.
Where can I find dining options near J.Crew Factory?
Nearby dining options include TGI Fridays and Total Wine & More if you're looking for food and drinks after shopping.
Are there any places nearby to help with clothing alterations?
Yes, Alterations at Nordstrom Rack is nearby and offers sewing and alteration services to help with clothing adjustments.