Steve Madden

Reviews

• KM

  Kim Mitchell

  Feb 14, 2026
  5.0
  Went into the store in the evening time, was greeted and helped by two ladies, they answered all me and my sister’s questions about the products and discounts. Eve was great, she was very personable and had great customer service. I will definitely return, thanks ladies!
• AP

  Anrigars Pierce

  Feb 3, 2026
  1.0
  I have been shopping at this location from the time it opened and I have never been disappointed when going there until now. The atmosphere has really changed and it sucks. I will be shopping elsewhere
• SS

  Sophia Sheikh

  Jan 17, 2026
  1.0
  Love Steve Madden and the employees are usually great but the brassy haired woman with the glasses on was so rude to my friend when she asked for help. She did not greet us and she was incredibly unwelcoming. I was going to buy shoes and didn’t because of her attitude.
• LL

  Lucky

  Jan 13, 2026
  5.0
  Got help from a young lady I believe her name was Leah. She went above and beyond to help me get the shoes I wanted that was out of stock online. Thank you again!!
• JH

  Jasmine Henriquez

  Dec 27, 2025
  1.0
  I’m writing this review to share a really disappointing experience I had today at this location. I walked in and immediately noticed that the store was empty except for the staff. Unfortunately, the automatic door alert was the only greeting I got. None of the employees looked up to acknowledge my presence or offered help even after a couple minutes being there. In fact, when another staff member appeared, they continued to ignore me completely. I felt unwelcome as a customer and discouraged from ever stepping foot in the store to purchase anything. I hope the management can take this feedback to heart and train their staff to be more attentive and welcoming. Every customer deserves at the very least a simple greeting and some basic courtesy.

Frequently Asked Questions About Steve Madden