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JCPenney

4.3
(1536 reviews)

Business Details

(813) 926-4380

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tampa, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
8102 Citrus Park Town Ctr, Tampa, FL
33625, United States

Hours

Reviews

4.3
1,536 reviews
5 stars
897
4 stars
348
3 stars
167
2 stars
46
1 star
78
  • WL
    Wendell Lowe
    4 days ago
    5.0
    Nice men's clothes
  • KD
    Kelly Daniels
    Jan 10, 2026
    1.0
    PSA: As a treat to myself, with a gift I received for my graduation, I purchased a cross necklace from JCPenney. It wasn’t in their costume jewelry but in their “find jewelry” selection. Apparently, I should have known better. I wore the necklace a total of 3 times, and the chain broke awake from the clasp. Luckily, I didn’t lose anything (the cross etc) so I’ve been holding onto it to take it back. At the same time, I also purchased a necklace for my son…and surprisingly, his clasp apparently was causing him issues and unfortunately he ended up losing his. I went to JCPenney today with my original receipt and originall box. They wouldn’t do anything for me. No exchange, no return and no offer to fix because I didn’t purchase their protection plan. I was also told it’s the same with their clothing, if it’s not returned in condition they can sell, they won’t return it (imagine if you bought something and the button or zipper broke, nope can’t return it) I know…you get what you pay for…luckily I do LOVE the cross so I will go to a more reputable place now for a necklace…I will likely never shop at JCPenney again though. Had it been a fault of my own, I’d take ownership and suck it up, but it wasn’t…and neither was my sons. . So my service to you today is…don’t shop at JCpenney, or shop at your own risk knowing they don’t take returns ❤️
  • EB
    Eric Blomgren
    Dec 30, 2025
    1.0
    Customer service his awful. Had to return one item in jewelry. The one clerk noticed me after standing for 8 min and called to get someone to help me. The person came but helped the customer that was working with the clerk. She got done but instead of assisting me walked off but told me someone is on the way. I waited 10 min and the person showed up but then got with the clerk with the same customer and ignored me. Its been 22 min and im still standing here while typing this.
  • TS
    Ted Skull
    Dec 28, 2025
    2.0
    2nd floor men's room is a crime scene. Disgusting guys come on.
  • TT
    Thomas Tucker
    Dec 27, 2025
    4.0
    The people were nice and helpful

Frequently Asked Questions About JCPenney

What products does JCPenney Tampa offer?

JCPenney Tampa offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney at Citrus Park Mall?

JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from JCPenney

This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
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