Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2223 N. West Shore Blvd. in Tampa, FL or shop the collection online.
Mixed reviews on customer service; some staff members received praise for being helpful and friendly, while others were reported as rude and unprofessional.
Store Cleanliness
Concerns raised about the cleanliness of fitting rooms and overall store organization, with some customers describing them as dirty and disheveled.
Return Policy Issues
Customers expressed frustration with the strict return policy and lack of flexibility, especially during emergencies or natural disasters.
Product Quality
While some customers appreciated the clothing selection and quality, others felt that the prices did not match the quality of the items.
RH
Rialee Harris
Feb 20, 2026
5.0
Tylor was super helpful at checkout. Definitely recommend stopping in!
JS
Jake Savage
Jan 18, 2026
5.0
Shout out to Kiara who was working the fitting rooms right before close today. I came to this store earlier in the week trying to find an outfit for my interview and the woman who was working there at the time was no assistance at all. For one, I was the only customer at the store at the time and needed help with sizing and was basically told to come back another day because that was all they had even though I had checked online and verified my size was available. This discouraged me so much I literally just left. Came back today and Kiara changed my entire mood. She really deserves a raise and I hope the company realizes what an asset she is. THANK YOU KIARA.
GT
Gaileen Thomas
Dec 15, 2025
1.0
If I can give Express zero stars I would. This company has gotten worse over the years and I will no longer be spending my money with them. I had my email updated months ago due to it being compromised and have been receiving emails at my new email address. Today, I was going to place an order and saw that my account had reverted to the compromised email address so I called customer service. They informed that they cannot help with update information anymore and I should create a new account losing all my points. I then stated that I had been getting emails on my new email address and got one earlier this morning so who requested the change. They just kept saying I needed to create a new account. At this point I am done with them. There are other stores that I can spend my money with that are not deceptive and trying to get over on their customers. Just wanted to share my experience so that people are aware of what Express is now doing.
AW
Andrea Wilson
Nov 9, 2025
5.0
Lindsay at the staff @ the store today made my shopping experience with a Terrorist…. I mean my Toddler completely bearable! They were absolutely amazing Thank you so much
EA
Erica Amerson
Nov 1, 2025
5.0
My friends and I are visiting from out of state and Tylor had amazing customer service and was a tremendous help while shopping today!! Please give this young man a raise!! We will be back to shop in the future only because of Mr Tylor!! Thank you!!! :)
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express International Plaza hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase an Express gift card?
Express gift cards are available for purchase in Express retail and Factory Outlet stores, as well as online at express.com.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, or suggestions.
Does Express International Plaza currently have job openings?
To view and apply for open positions at Express International Plaza, please visit https://www.express.com/g/careers/.
Can I return online orders at any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are Express store hours at 2223 N. West Shore Blvd., Tampa?
Express is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment methods does Express accept at the Tampa location?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa payment options.
What sizes are available at Express for men's and women's clothing?
Express offers women's sizes 00-14 and men's sizes XS-XL both in-store and online. You can review the size chart on their website.
What are some nearby restaurants where I can eat before or after shopping at Express?
Nearby dining options include Chick-fil-A, Chipotle Mexican Grill, Earl of Sandwich, Tony Roma's Bones & Burgers, Whiskey Cake Tampa, The Capital Grille, and Suki Hana Japanese Restaurant.
Are there other fashion and accessory stores near Express at International Plaza?
Nearby fashion and accessory stores include David Yurman, Breitling Boutique, Vera Bradley, Montblanc, Psycho Bunny, Southern Athletica, Lucky Brand, and Intimissimi.
Where can I find additional shoe stores close to Express?
Shoe stores near Express include Call It Spring, Crocs, Sperry, Finish Line, Wolverine World Wide, and Golden Goose.
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