Experience incredible savings on designer footwear and accessories at our Steve Madden outlet store in Sawgrass Mills, South Florida's premier shopping destination. Conveniently located just minutes from Fort Lauderdale, we offer an extensive selection of discounted styles in women's heels, men's loafers, beach-ready sandals, and premium handbags.
Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude behavior and poor management.
Product Quality
Several customers expressed disappointment with the quality of shoes, citing issues such as damaged items and lack of warranty.
Store Experience
The store is generally described as clean and organized, but some customers noted issues with size availability and the layout of clearance items.
Pricing
Customers appreciate the affordable prices and sales promotions, although some feel that certain items are overpriced.
GG
Gennetta Griffin
3 days ago
5.0
Keira was absolutely amazing so helpful and patient! Excellent customer service,I will look for her especially the next time I visit!
PC
Paz Corral
6 days ago
1.0
Ha sido una experiencia pésima , a la hora de pagar, 400 dolares y la persona que está en caja maya era su nombre aunque no quería decirlo, nos trató fatal , nos miraba mal nos cobró mal , se equivocó en las ofertas y encima nos miraba mal durante el pago fue una situación muy muy incómoda nos habló despectivamente y nos fuimos muy disgustadas pensando que esta gente es la que da una mala imagen de EEUU no volveré nunca
Pd me tienen que enviar unos zapatos a casa espero que lleguen , pena de la mala contratación que arruina negocios prósperos
AP
Adriana Carolina Diaz Pulido
Jan 24, 2026
5.0
La chica que me atendió, muy amable, me busco todos los zapatos que quise probarme, y además me ayudo a comprar en línea, unos zapatos que no estaban en Tienda. Ya me llegaron.. me encantaron!!
JH
José A. Hdez.
Jan 5, 2026
1.0
Extremely disappointed with this experience. I purchased at the Steve Madden Sawgrass location on Dec 20, 2025 and was charged, but I never received shipping confirmation or a valid FedEx tracking number, and my order has not been delivered. Customer service provided vague updates about “processing/availability” and said they couldn’t cancel the order. This should be handled more professionally.
AB
Afrikka B
Dec 3, 2025
4.0
Huge selection of SM. Shoes , bags and accessories at affordable prices. Great staff. I always ask for Jayla, she’s super sweet and helpful.