Samsonite Company Store - St. Augustine Premium Outlets

Reviews

• HJ

  H J

  Jan 27, 2026
  1.0
  The lady that works is so rude. Doesn’t want to work and teats customers rudely.
• DD

  DT

  Nov 10, 2025
  1.0
  On November 3, 2025, I visited this location about 20 minutes before closing, looking for a 20–21 inch carry-on suitcase. My husband pulled up in front, and I exited the vehicle with my two children. As we approached the entrance, one store employee turned her back to us and walked toward the register, while another stood nearby. Neither greeted us. They simply stared. The silence was uncomfortable, so I said hello to break the tension. I mentioned that no one welcomed us or asked if we needed assistance. They claimed they had spoken, but I explained I hadn’t heard anything—both were walking away as we entered. When I asked about a 20–21 inch carry-on, I was told, with a smug tone, that none were available. The atmosphere felt cold and unwelcoming from the moment I stepped in. As I began to leave, I noticed a small carry-on near the entrance and asked about its size. I was told it measured 21.75 inches. I said, "so you do have one?". She said she forgot about that one (still standing by the register). The employee responded that she didn’t remember that suitcase and insisted 21.75 was larger than 21. I asked her name, and she said it was Marissa. I shared that I had just come from Travel Pro, where the staff treated me like a valued customer—explaining features in detail and showing genuine care. The only reason I didn’t purchase there was because my teen couldn’t find the color she wanted. The contrast between the two stores was stark: one warm and helpful, the other cold and dismissive. I then asked Marissa if I was being treated this way because I’m Black. She dismissed the question and started to walk away. Moments later, a customer entered the store and was greeted warmly by Marissa, asked what he was looking for, and personally guided through the store—exactly how a customer should be treated. I’m sharing this because the lack of service I received was unacceptable. It was enough for me to decide I will never purchase anything from Samsonite again, and I encourage others to think carefully before spending money with companies that fail to provide respectful, inclusive customer service.
• UB

  US Blues

  Jun 15, 2025
  1.0
  $169 for their cheapest large hard shell suitcase is not an outlet price
• JJ

  J

  Apr 12, 2023
  1.0
  The girl sitting behind the counter may honestly be the worst employee I have ever encountered - she should be fired yesterday. Is it too much to ask to greet somebody when I walk in or to offer them any kind of help? She's too busy on her phone.

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