JCPenney

4.3
1996 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Spring Hill, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
5181 Pepper St, Spring Hill, FL
34607, United States

Hours

Reviews

4.3
1,996 reviews
5 stars
1,231
4 stars
413
3 stars
194
2 stars
70
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff across various departments, highlighting exceptional service from specific employees.

Store Cleanliness

The store is frequently described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.

Sales and Deals

Customers appreciate the great sales and discounts available, often mentioning significant savings on various items.

Ordering Issues

Some customers reported frustrations with the online ordering process and customer service, indicating inconsistencies and communication problems.

Product Variety

The store offers a wide selection of products, though some customers noted a lack of new merchandise and specific items like prom dresses.
  • WD
    William Diaz
    Jan 5, 2026
    5.0
    Great clearance prices and merchandise. Clean and organized.
  • JB
    Jan Babington
    Jan 3, 2026
    3.0
    I was surprised at the increase in cost of clothes without an increase in the quality.
  • ML
    Maria Long
    Jan 1, 2026
    5.0
    I’ve lived in the area for over 3 years and just realized this JC Penny’s existed. I had an online purchase I needed to exchange and upon entering the store I was greeted by a friendly employee who guided me to the return desk. I then had another pleasant experience with that employee he directed me to the exact location of the item I was exchanging. The employee interactions and the cleanliness of the store made for a pleasant experience. I highly recommend shopping here and it will become a frequent of mine.
  • SP
    Stephanie Price
    Dec 16, 2025
    1.0
    Ordering from inside the store was an awful experience. I was told my item would arrive in 4 days, but now no one can tell me when it will actually be delivered. Customer service has been completely unhelpful and inconsistent. If the product isn’t available in-store, I strongly recommend going elsewhere. Very disappointed with both the ordering process and the lack of communication
  • DC
    Donna Cocuzza
    Dec 16, 2025
    5.0
    I always get great deals at Penney's I was purchasing items at 75% off or more this is the place to shop for Christmas

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Spring Hill?

JCPenney offers kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the opening hours of JCPenney in Spring Hill, FL?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.