JCPenney

Reviews

• RC

  Ralph Chamberlain

  Apr 20, 2026
  5.0
  Great selection
• CC

  Chris Curl

  Mar 25, 2026
  5.0
  Amazing deals on mattresses, jakeb and Diane were super helpful with the purchase and got us a great deal on a serta medium queen size
• RB

  robert barnett

  Jan 27, 2026
  4.0
  Very nice store
• MN

  Mallory Nichols

  Jan 12, 2026
  1.0
  I recently visited the JCPenney Photo Department for a family photo session, and I was extremely disappointed by the service we received. We had an appointment at 3:45 PM, which was especially important because my older brother, who has autism, becomes very anxious if he has to wait. We arrived on time, only to be told that we’d need to wait because there were two other appointments ahead of us. I explained that my brother doesn’t handle delays well and that we had specifically booked this time to avoid exactly that situation. A staff member brushed off our concerns and even said, "Well, I can’t do anything to make a baby smile, so until the baby smiles, you’ll just have to wait." This response felt dismissive and showed a lack of understanding for our situation. In the end, we waited nearly an hour past our scheduled time. By then, my brother was extremely anxious and the entire experience was overshadowed by stress. We were rushed through the photo session, and the final photos reflected that rushed atmosphere. What was supposed to be a special occasion ended up being stressful and disappointing. I hope that in the future, the staff at JCPenney will be more considerate and better trained to handle different customer needs. I’m disappointed that we paid over $100 for such a poor experience.
• BB

  Benjamin Brissette

  Jan 9, 2026
  1.0
  Would give lower if I could. I purchased a watch as a wedding day gift for my father here that was dirty and scratched. My fault for not examining it beforehand as I knew what I wanted to purchase so quickly came and left without a worry that day. When I went to return it after purchasing another, the jewelry department manager gave me the typical run down about not being able to accept worn jewelry. Completely understandable, but after continuing to plead with them that this was the condition it was sold in and requesting to speak to a higher manager, she finally came back saying this one time they would accept the return but “they would not have sold it in this condition” and continued to allude to and call me a liar to my face. In the end the return was processed so thankful for that, but horrible experience after what was supposed to be a nice gift on my wedding day.

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