Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting their willingness to assist and provide recommendations.
Product Selection
The business is noted for its extensive and diverse selection of cigars, with many customers expressing satisfaction with the variety available.
Atmosphere
The cigar lounge offers a relaxed and inviting atmosphere, making it a popular spot for customers to enjoy their cigars.
International Orders
Some customers expressed frustration with the handling of international orders, citing inflexible policies that led to cancellations.
Mixed Experiences
While many reviews are positive, there are notable instances of poor customer service, particularly regarding interactions with the owner.