JCPenney

Reviews

• TF

  Terry Frock

  Apr 15, 2026
  5.0
  Recently, I had the pleasant experience of Sabrina's services in the beauty salon. She gave me a wonderful shampoo, haircut, and blow dry. She is definitely professional, experienced, dedicated, and passionate about anything related to hair. She diagnosed my hair type and was able to create a most flattering look! She took the time to provide me with tips to achieve best results for my hair type. Sabrina is a definite asset to the JCP salon team and I highly recommend her for your hair care needs!
• LF

  Lucia Fuentes

  Apr 3, 2026
  1.0
  I came 8:20 pm, and the store was already close. The website said they at 9:00 pm.
• SL

  Susan Lauterbach

  Mar 21, 2026
  1.0
  I bought a t-shirt. I wanted to wear it so I washed in COLD water. Dried on a cool temperature because I knew it was cotton. It shrunk. So small that I couldn’t wear it. The next day I took it back. I asked 5 people before I could find someone to help. Everyone I approached was not doing anything but said they couldn’t help and sent me off to find somebody else. The last person I approached Said she couldn’t help and sent me off. Surprised she showed up at the counter I was at. Said she couldn’t return it because I washed It. What does that have to do with it shrinking. If it didn’t shrink I wouldn’t have to return it. I asked for a manager and was told there isn’t a manager. In that big store it’s all useless salespeople and not 1 manager? Don’t waste your money or time. I should have gone to Walmart.
• NN

  Nicole

  Mar 5, 2026
  1.0
  Visited the store last Saturday, they were just opening and after eating breakfast and drinking 2 coffees, I had to use the restroom. Knew what I was there for, and went straight to it. Put my things in a cart and proceeded to find the bathroom. After finding it and doing my business, I grab my cart, and went back to look for more merchandise. After about 30 minutes trying on several items, I had to use the bathroom again and left my cart and went to the bathroom. Upon leaving the bathroom, 2 workers were on the floor talking, as I walked by, one said to the other " we need to lock the bathroom, its for customers only" I went totally out of my way to the cashier all the way accriss the store to check out my stuff in my full cart. Had there not been a cashier there, I would have left and went to the JCPenny close to me. Rude, unprofessional staff. This is the reason people are choosing to purchase online.
• LS

  Leslie Sanchez

  Feb 16, 2026
  5.0
  Always go here for the best jewelry sales on the holidays can always find 1/10 Diamond’s at the cheapest price. Nice quality stones don’t fall out. Stack them and they look great

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