Brand Certified
JCPenney
4.2(934 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
1600 NE 23rd St, Pompano Beach, FL
33062, United States
Certified by JCPenney • Mar 01, 2026
(954) 946-1600
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/fl/pompanobeach/clothing-stores-pompanobeach-fl-2822.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Pompano Beach, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
934 reviews
5 stars
527
4 stars
188
3 stars
119
2 stars
40
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful or rude in various situations.
Product Quality
Several reviews highlighted issues with product quality, particularly regarding jewelry and clothing, leading to dissatisfaction.
Store Environment
The store was noted for being clean and organized, but some customers felt it lacked a welcoming atmosphere.
Staff Attitude
While some employees received praise for their helpfulness, many reviews indicated a general decline in staff attitude and engagement.
Inventory Issues
Customers expressed disappointment with low stock levels and limited selection, suggesting a need for better inventory management.
- NNNicoletoday1.0Visited the store last Saturday, they were just opening and after eating breakfast and drinking 2 coffees, I had to use the restroom. Knew what I was there for, and went straight to it. Put my things in a cart and proceeded to find the bathroom. After finding it and doing my business, I grab my cart, and went back to look for more merchandise. After about 30 minutes trying on several items, I had to use the bathroom again and left my cart and went to the bathroom. Upon leaving the bathroom, 2 workers were on the floor talking, as I walked by, one said to the other " we need to lock the bathroom, its for customers only" I went totally out of my way to the cashier all the way accriss the store to check out my stuff in my full cart. Had there not been a cashier there, I would have left and went to the JCPenny close to me. Rude, unprofessional staff. This is the reason people are choosing to purchase online.
- MFMark FoodFunFantasyJan 25, 20265.0I actually thought they were out of business. It's almost as good as Macy's without have to deal with the terrible boca mall. I'm a fan.
- AKAlexander KittlDec 30, 20251.0Awful store. Went here and asked the person in the men's department what a satin tie was and they had no idea. They looked at me and shrugged saying"these are the ties we have". 2 weeks later I purchased some gifts here. When the person went to return a gift for in store credit they refused to give in store credit even though they didn't bring my credit card, and just returned the money to my card. The sign clearly states that they give in store credit and I had to call corporate customer service to complain and open a case. I don't leave many reviews but the attitude and overall care the employees have for customers is terrible. It's not their fault I'm sure JC penny doesn't pay them enough to care.
- JRJesús RodriguezNov 30, 20255.0Una gran tienda con muy buena ropa y cosas para el hogar y muy buena atención de su personal.
- EMEmery MirandNov 29, 20255.0Big shoutout to Mary Anne in the Jewelry Department! She was so sweet and very helpful! She had phenomenal customer service
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Pompano Beach?
JCPenney offers apparel for kids, men, and women, including clothing, footwear, jewelry, accessories, home furnishings, and beauty products.
Where is the JCPenney store in Pompano Beach located?
It is located at 1600 NE 23rd St, inside the Pompano Beach Mall, Pompano Beach, FL 33062.
What are the store hours for JCPenney in Pompano Beach?
Monday to Thursday from 11:00 AM to 8:00 PM, Friday 10:00 AM to 8:00 PM, Saturday 10:00 AM to 9:00 PM, and Sunday 12:00 PM to 7:00 PM.
Does JCPenney Pompano Beach offer curbside pickup or online shopping?
Yes, JCPenney offers free shipping and curbside pickup at this location, and you can shop online through their app or website.
What brands are featured at JCPenney Pompano Beach?
The store features national brands and private brands including Liz Claiborne, Okie Dokie, St. John’s Bay, and Arizona.
What payment options are accepted at JCPenney?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa cards.
Is the JCPenney store in Pompano Beach wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Which nearby places can I visit before or after shopping at JCPenney in Pompano Beach?
You can visit Pompano Citi Centre shopping center, the Gallery - Pompano Beach Cultural Center art gallery, or grab a meal at nearby restaurants like Shishka Lebanese Grill and Pardon My Cheesesteak.
How can I use nearby transit or locations to reach JCPenney Pompano Beach?
JCPenney is located inside the Pompano Beach Mall near landmarks like the Florida Department of Highway Safety and Motor Vehicles, making it easy to find by referencing these nearby sites.
Are there beauty or salon services near JCPenney in the Pompano Beach Mall area?
Yes, nearby you will find Instyle Salon Pompano Citi Centre Mall and The Lounge studio for beauty and spa services.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website