JCPenney

Reviews

• CL

  Chris Lemke

  Dec 28, 2025
  5.0
  Visited in June 2025 in the the afternoon, during the week, reviewing from notes. Treated my girlfriend to a shopping trip to the mall while we in the area. I told her to pick out a new dress on me. She tried on quite a few great dresses and finally found one the was just her style. Love how this one looks on her. 😍 Paid $79
• AJ

  Atina Johnson

  Dec 24, 2025
  1.0
  I had a 6:00 PM confirmed appointment for Christmas photos with JCPenney Portraits. My appointment was confirmed multiple times in advance, so I arrived early at 5:45 PM and checked in as instructed. That’s when the disaster began. I was immediately told they were running TWO HOURS behind schedule. No apology. No attempt to reschedule. Because I was there with family, I left to eat and returned at 8:00 PM, only to be told there were still SEVEN families ahead of me and that they didn’t even think they’d be able to complete my session at all. Let’s be clear: sessions are advertised as 15 minutes, or 30 minutes if you book and pay for extra time. Employees openly admitted they do not enforce these time limits, allowing families to run as long as they want. Meanwhile, JCPenney continues to schedule back-to-back appointments with ZERO buffer, guaranteeing delays and chaos for everyone else. To make matters worse, I was finally called around 10:00 PM—FOUR HOURS after my scheduled time—after I had already left because I had my 6-month-old baby with me. Expecting an infant to wait until 10 PM for Christmas photos is completely unreasonable. This experience showed total mismanagement, poor customer service, and complete disregard for families’ time—especially those with small children. If you value your evening, your sanity, or your child’s schedule, do yourself a favor and book literally anywhere else. JCPenney Portraits should stop overbooking, enforce their own policies, and respect customers enough to be honest when they’re incapable of delivering what they sell.
• MR

  Maria Rodriguez

  Dec 23, 2025
  1.0
  I purchased a jacket for my son at JCPenney that ended up being slightly small. To resolve this, I ordered the same jacket online in the correct size and went to the store intending to exchange it. At the store, I explained the situation to the cashier (her name was either Paulette or Pauline). After processing the return for the jacket purchased online, she informed me that the item could not be exchanged because the online store is considered a separate entity. I then told her that I no longer wished to proceed with the exchange and requested that the jacket be returned to me. At that point, I was told that I could not get the jacket back and that it had to be sent back to JCPenney Online. This was never explained to me in advance, despite the fact that she understood what I was attempting to do. As a result, my son is now without a jacket for a wedding occurring in two days. Additionally, the interaction was handled in a dismissive and unprofessional manner, which was disappointing. As a long-time customer who spends thousands of dollars annually at JCPenney, I was surprised and disheartened by the way this situation was managed. This experience has caused me to reconsider where I shop in the future.
• DD

  Damaris D.

  Dec 13, 2025
  1.0
  I am writing this review to hopefully prevent another family from having the same disappointing experience we had. We had a scheduled holiday photo appointment at 9:00 a.m. for my two-year-old child. From the start, things felt unorganized. The photographer arrived late, and it appeared that multiple families were booked for the same 9:00 a.m. time slot, which caused a long wait and added stress, especially with young children involved. When it was finally our turn, the photographer, Sarah, showed very little effort or patience. Anyone who works with toddlers knows they don’t sit still and that photos need to be taken quickly and creatively. Unfortunately, there was no sense of urgency, engagement, or direction. The lighting was poor, no props were offered, and we as the customers felt like we had to take initiative just to get anything done. The photos were extremely disappointing. There wasn’t a single usable photo. As a single parent trying to capture a special holiday moment with my child, it was truly heartbreaking. It was an emotional experience in a very upsetting way, and I was holding back tears while trying not to cry in front of others. Instead of feeling supported, we felt rushed and dismissed. When we expressed our dissatisfaction to the front desk associate (who was very kind), we chose to leave. Later, Sarah called my cell and was confrontational rather than understanding. There was no apology, no acknowledgment of how upsetting the experience was, just rudeness and a focus on payment instead of customer care. This was especially disappointing because we had an amazing experience last year with a different photographer, Brandon, who was patient, professional, and wonderful with children. It’s clear from other reviews that he consistently provides great service. I’m sharing this not out of spite, but out of concern for other families. Photo sessions with young children require patience, effort, and empathy, and unfortunately, this experience lacked all three.
• TD

  Tramoria Davis

  Dec 13, 2025
  1.0
  Disorganized Appointment System and Poor Communication I am writing to express my disappointment with my recent experience at JCPenney Portraits. I scheduled an online appointment for 1:30 PM and arrived on time. Upon arrival, I was informed there would be a one-hour wait, which defeated the purpose of having an appointment. After returning an hour later, I was then told I would need to wait another hour because multiple customers were ahead of me. After waiting for an extended period, I briefly went home to change my 1-year-old and returned. At that time, an employee told me the wait would be approximately 20 minutes. When that time passed, I was informed that I would be next due to another customer being 30 minutes late and not responding when called. However, when that customer later arrived, they were allowed to go ahead of my family despite their late arrival and despite being told we would be next. This inconsistency in communication and enforcement of appointment times was extremely frustrating. This was meant to be a meaningful experience, as it was the first time in my life I was preparing for professional family photos. Unfortunately, the lack of organization and professionalism turned it into a stressful and disappointing day. I hope management reviews their scheduling and communication practices so other families do not experience the same frustration.

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