JCPenney

Reviews

• JJ

  Johana

  Jan 22, 2026
  5.0
  great experience today at jcpenney portraits. i was called to confirm my session details after booking and was even called right before my appointment. my photographer karla was patient & did a great job photographing my 3 year old. will definitely return next year.
• AP

  a Random Person

  Jan 13, 2026
  5.0
  Vandell has always been so friendly and helpful forever. She is always so quick to help and so patient.
• ML

  Mand Luke

  Jan 7, 2026
  5.0
  This is where I get my professional attire. The materials are very nice, long lasting and fits perfect.
• MP

  MAGGIE PRAYTOR

  Jan 1, 2026
  4.0
  Im writing this because they need to training more better to all the cashiers inJC Penny Broward Mall, most of them they are NOT greeting us and see you and talked to you in unacceptable way like they are so mad working in there!
• AJ

  Atina Johnson

  Dec 24, 2025
  1.0
  I had a 6:00 PM confirmed appointment for Christmas photos with JCPenney Portraits. My appointment was confirmed multiple times in advance, so I arrived early at 5:45 PM and checked in as instructed. That’s when the disaster began. I was immediately told they were running TWO HOURS behind schedule. No apology. No attempt to reschedule. Because I was there with family, I left to eat and returned at 8:00 PM, only to be told there were still SEVEN families ahead of me and that they didn’t even think they’d be able to complete my session at all. Let’s be clear: sessions are advertised as 15 minutes, or 30 minutes if you book and pay for extra time. Employees openly admitted they do not enforce these time limits, allowing families to run as long as they want. Meanwhile, JCPenney continues to schedule back-to-back appointments with ZERO buffer, guaranteeing delays and chaos for everyone else. To make matters worse, I was finally called around 10:00 PM—FOUR HOURS after my scheduled time—after I had already left because I had my 6-month-old baby with me. Expecting an infant to wait until 10 PM for Christmas photos is completely unreasonable. This experience showed total mismanagement, poor customer service, and complete disregard for families’ time—especially those with small children. If you value your evening, your sanity, or your child’s schedule, do yourself a favor and book literally anywhere else. JCPenney Portraits should stop overbooking, enforce their own policies, and respect customers enough to be honest when they’re incapable of delivering what they sell.

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