Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Pensacola, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,516 reviews
5 stars
826
4 stars
352
3 stars
169
2 stars
64
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and friendly staff, highlighting specific employees who provided excellent assistance.
Store Condition
Feedback indicated that the store was often messy and in need of organization, with some areas reported as unsanitary.
Product Availability
Customers noted a good selection of products, but some expressed disappointment with the availability of specific sizes and styles.
Pricing
While some customers found prices reasonable, others felt they were higher than expected, especially given the store's condition.
Checkout Experience
Several reviews mentioned long wait times at checkout and inadequate staffing during busy periods.
- EMEvelyn Malone4 days ago5.0I love the clothes they sale. Women pants and stylish tops.She had a nice pleasant face cashier Customer service was a great Also they got a dress room .
- EWeric wolfson5 days ago1.0Picked up a set of sheets marked $79.99 and when I went to pay for it they quoted the price at $145. I told and showed the where they where and showed them the price and still said they where $145. I will never shop at any of your stores ever again and the day this company goes out of business the better off this country will be. Dont email or call me about this you have nothing I want to hear.
- AAAnthony AndersonJan 5, 20264.0Good deals and variety. The men's clothing selections are nice. It's always good when you can try your clothes and shoes on before you buy.
- SHStacey HudsonDec 30, 20255.0I enjoyed excellent customer service at this location, even in the crush of the holiday shopping season. Shout out to Jessica in men's shirts, and Liberty in accessories. Also to the lovely woman at checkout whose name I have forgotten, apologies.
- JJjustinDec 19, 20255.0It has been a real pain for me to find exactly what I was looking for these last few weeks for Christmas, other stores either had the wrong size or color. Luckily I had help by Jessica in the clothes department who was able to guide me throughout my picking out process.
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Pensacola, FL?
JCPenney in Pensacola is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup options for your convenience.
What types of products can I find at JCPenney in Pensacola?
You can find a variety of apparel for men, women, and children, including footwear, jewelry, accessories, home furnishings, and beauty products.
Are there any exclusive brands available at JCPenney Pensacola?
Yes, exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie are available at this location.
What payment methods are accepted at JCPenney Pensacola?
They accept American Express, Discover, Mastercard, Visa, and checks. Debit cards are also accepted, and cash is not required.
Is the JCPenney store in Pensacola wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
Can I shop for beauty products at JCPenney Pensacola?
Yes, JCPenney features a beauty section including skincare, makeup, and beauty deals, and also has a SEPHORA inside JCPenney for cosmetic and beauty supplies.
What places are near JCPenney in University Town Plaza for dining?
Near JCPenney, you can find Chick-fil-A for fast food, Thai Rice Restaurant for Asian cuisine, Taylor's Breakfast and Lunch and The Egg & I Restaurants for breakfast and brunch.
Are there any sports and outdoor stores near JCPenney in Pensacola?
Yes, Academy Sports + Outdoors is nearby, offering sporting goods, outdoor gear, and bicycles.
Where can I find car rental services near JCPenney in Pensacola?
Both Budget Car Rental and Avis Car Rental agencies are located near JCPenney for your vehicle rental needs.