Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 11401 Pines Blvd. in Pembroke Pines, FL or shop the collection online.
Feedback on customer service is mixed, with some praising individual associates while others report poor experiences with management and rude staff.
Store Organization
Many customers noted that the store is generally well-organized and clean, although some reported disorganization during busy times.
Product Quality
There are complaints about the quality of certain clothing items, particularly jackets, with some customers feeling that the products do not meet expectations.
Pricing
Customers have mixed feelings about pricing, with some finding it reasonable during sales, while others feel items are overpriced compared to competitors.
LL
Luis Lasprilla
Dec 8, 2025
5.0
There is one amazing Indu manager! What a lady! Amazing!
KS
kevin sandrea
Oct 15, 2025
4.0
I walked into the store and the first thing I noticed was how organized and well put together everything was. There were no clothes lying around or unwrapped the presentation was clean and professional. Shortly after, I was greeted by a very friendly and kind sales associate named Daniela. She was extremely hospitable and helpful, and I genuinely appreciated her opinion and feedback on my clothing choices. Toward the end of my visit, during checkout, Daniela asked if I wanted to provide my phone number, but I declined at the time. Later, a friend mentioned that providing my number would have given me $10 off my purchase. I feel that’s an important piece of information that should be mentioned upfront, not just as a casual question. Other than that, my overall experience was excellent and Daniela’s customer service truly stood out.
EE
Evolu
Dec 7, 2019
1.0
Bought 2 jackets. One I haven't worn yet and now I can't at all because the fake leather is peeling. The other I wore once and it's peeling in several spots. Never buy a jacket from here, it's the worst quality you'll ever find. Complete scam. Staff won't help at all, they just say call customer service who also doesn't help. Terrible company :-(
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Pembroke Lakes Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express hiring at the Pembroke Pines location?
You can view and apply for open positions by visiting https://www.express.com/g/careers/.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at the Express store in Pembroke Pines?
Yes, online orders can be returned or exchanged within 30 days at any Express store, except Express Factory Outlet stores.
What are the store hours for Express at 11401 Pines Blvd.?
Express is open Monday to Saturday from 11:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What sizes does Express offer for men's and women's clothing?
Express offers women's sizes 00-14 and men's sizes XS-XL both online and in stores.
Does Express at Pembroke Pines offer in-store pickup for online orders?
Yes, the store offers Buy Online Pick Up In Store service.
What are the payment options available at Express Pembroke Pines?
Payments can be made with American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Which nearby stores can I visit for additional clothing and fashion accessories?
Nearby you can find stores like American Eagle, Forever 21, Gap, and Nine West which offer a variety of clothing, shoes, and fashion accessories.
Where can I grab a coffee or a quick bite near Express in Pembroke Pines?
You can visit Starbucks or Dairy Queen near Express for coffee, fast food, or ice cream.
Are there beauty and salon services close to Express at 11401 Pines Blvd.?
Yes, Regis Salon and Benefit Cosmetics BrowBar are nearby for hair and beauty services.