Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Panama City, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers reported poor experiences with staff, citing rudeness and lack of assistance, particularly at checkout.
Cleanliness
Several reviews mentioned unclean conditions in the store, including dirty changing rooms and restrooms.
Product Availability
Customers expressed frustration over limited stock and the inability to find desired items.
Store Environment
The store's atmosphere was described as depressing and in need of improvement, with some noting it felt abandoned.
Sales and Deals
Despite negative feedback, some customers appreciated the good sales and deals available.
CP
Christine Philcox
Feb 21, 2026
5.0
Found some cotton t-shirts for 9.99. Pretty and really nice!
LA
Lars Albrecht
Jan 15, 2026
1.0
Like shopping at a pawn shop in Lagos Nigeria....just not quite as clean
SB
Sherry T. Bryant
Dec 31, 2025
4.0
This store big and cashier that help me very friendly
JN
jennifer nicole
Dec 3, 2025
3.0
my friend and i went yesterday afternoon because i wanted to find something good for an interview and this was my first time at this location. everything was fine up until we go to checkout, there were 6-7 people, waited for another register to be open, which is fine. however, my friend and i didn’t know they kept one line and pulled customers from said line, esther the cashier was super rude and passive aggressive about us going towards the other cashier. like girl we didn’t know😭, a customer in front of us had offered for us to take her place and esther was pretty rude to her as well. i just did not like this interaction whatsoever because one it’s the holidays and two you never know what someone is going through.
MM
Margie
Dec 1, 2025
1.0
Your manager Kayla argued with me about a clearance item in jewelry. I was told there was an additional 40 % off but when I went to pay was told the watch didn't count. Kayla your manager was not friendly and puffed up when I ask to speak to her manager which was nice and removed watches so it would not happen again. I've been your loyal customer 53 years. I won't ever buy jewelry again due to your manager Kayla and her bad attitude.