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JCPenney

4.2
(772 reviews)

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Panama City, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
2000 Martin Luther King Jr Blvd, Panama City, FL
32405, United States

Hours

Reviews

4.2
772 reviews
5 stars
425
4 stars
173
3 stars
91
2 stars
36
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with staff, citing rudeness and lack of assistance, particularly at checkout.

Cleanliness

Several reviews mentioned unclean conditions in the store, including dirty changing rooms and restrooms.

Product Availability

Customers expressed frustration over limited stock and the inability to find desired items.

Store Environment

The store's atmosphere was described as depressing and in need of improvement, with some noting it felt abandoned.

Sales and Deals

Despite negative feedback, some customers appreciated the good sales and deals available.
  • CP
    Christine Philcox
    Feb 21, 2026
    5.0
    Found some cotton t-shirts for 9.99. Pretty and really nice!
  • LA
    Lars Albrecht
    Jan 15, 2026
    1.0
    Like shopping at a pawn shop in Lagos Nigeria....just not quite as clean
  • SB
    Sherry T. Bryant
    Dec 31, 2025
    4.0
    This store big and cashier that help me very friendly
  • JN
    jennifer nicole
    Dec 3, 2025
    3.0
    my friend and i went yesterday afternoon because i wanted to find something good for an interview and this was my first time at this location. everything was fine up until we go to checkout, there were 6-7 people, waited for another register to be open, which is fine. however, my friend and i didn’t know they kept one line and pulled customers from said line, esther the cashier was super rude and passive aggressive about us going towards the other cashier. like girl we didn’t know😭, a customer in front of us had offered for us to take her place and esther was pretty rude to her as well. i just did not like this interaction whatsoever because one it’s the holidays and two you never know what someone is going through.
  • MM
    Margie
    Dec 1, 2025
    1.0
    Your manager Kayla argued with me about a clearance item in jewelry. I was told there was an additional 40 % off but when I went to pay was told the watch didn't count. Kayla your manager was not friendly and puffed up when I ask to speak to her manager which was nice and removed watches so it would not happen again. I've been your loyal customer 53 years. I won't ever buy jewelry again due to your manager Kayla and her bad attitude.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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