Cartier

Reviews

• EH

  Emma Horowitz

  Feb 20, 2026
  1.0
  Went in to get information on a watch passed down from my grandmother and to hopefully purchase the Leve Single Earring. I had called prior (to the direct store and customer service) to ensure they would be able to help me for my watch and both employees assured me they would have the information for me if I went into the boutique. When I walked in, all employees were helping customers (none of whom bought anything, making their sales 0% on all three groups that were in there, shopping). So I waited and was completely ignored by the staff, not even an acknowledgment I was there (even including the first security guard on shift). Eventually a blonde employee got off the phone and asked the male employee (buzz cut black hair) who she was next to, to help the next customer (me). This man, looked at me and then looked around the store and asks, “Who’s the customer?” Mind you, at this point, I am the ONLY person in there that doesn’t work there. I brushed past this, and proceeded to ask my questions first about the watch. Both of them completely dismissed me, saying they couldn’t answer any questions and would only be able to send it out for this information. This was frustrating since I was told otherwise on the phone, but what was more frustrating was the attitude these two employees gave me. Just because I didn’t look like I was purchasing anything or didn’t make that point first, they were so dismissive of me and in a sense mocking my questions. They made me feel silly for asking questions about an important passed down watch. Because of how rude they were, I didn’t even bring up the earring cuff I wanted to purchase (which would have actually been a sale, considering the three other sets of customers prior didn’t make a purchase). I walked out empty handed, no answers to my questions, and with a BAD taste in my mouth- specifically from these two employees. I do not want to give my business to a boutique that is so rude to customers they don’t feel are worthy of their time. It was a HUGE disappointment.
• EL

  Erisangela Cardoso De Lima

  Jan 7, 2026
  5.0
  Finley is an outstanding sales associate at Cartier. My children and I absolutely love working with her—she truly makes every visit more enjoyable. She takes the time to understand my style and helps me choose pieces I genuinely love, always offering her honest opinion while remaining incredibly professional. It’s clear that she knows the inventory extremely well, which makes the entire experience feel seamless and personalized. Finley elevates the shopping experience, and we always look forward to seeing her. I highly recommend her.
• SK

  Shai-Ann Karyo

  Dec 30, 2025
  5.0
  My husband and I worked with Mary Jane a couple of months ago while selecting a few special pieces for our wedding, and she made the entire experience such a joy! She was incredibly attentive, knowledgeable, and brought such a warm, genuine energy that made shopping at Cartier feel truly special. Everything was wrapped so beautifully and thoughtfully — the sweetest finishing touch! We would absolutely love to shop with her again on our next visit.
• WP

  Walter Pach

  Dec 27, 2025
  5.0
  Gorgeous place to shop. Got mother best service by our sales specialist. What a nice environment. Expected from Cartier as usual. Best service always! Their new store is gorgeous.
• EC

  Elvis Caraballo

  Dec 25, 2025
  5.0
  Amazing experience with Jeannette at Cartier. She was very professional, kind, and extremely knowledgeable. She really took the time to understand what we wanted and made the whole process easy and enjoyable. You can tell she genuinely cares about her clients and her work. Definitely ask for her if shopping at Cartier, Highly recommend!

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