Customers consistently praised the exceptional service provided by staff members, particularly Eileen, Robert, and Aidyl, highlighting their knowledge, attentiveness, and genuine care.
Luxury Experience
Many reviews emphasized the luxurious and memorable experience during the purchasing process, with customers feeling valued and appreciated.
Product Availability
While most customers were pleased with the selection and availability of watches, some expressed frustration over the need to establish a relationship or wait for specific models.
Professionalism
The staff's professionalism and expertise in luxury watches were frequently noted, contributing to a positive shopping experience.
Mixed Reviews
A few customers reported negative experiences, citing issues with service quality and communication, indicating inconsistency in customer engagement.
JJ
jeff
6 days ago
5.0
I recently had the incredible privilege of working with Eileen at the Rolex boutique, and I can honestly say she is the sweetest person I have ever encountered in luxury retail, or anywhere, for that matter. From the moment I walked in, feeling a mix of excitement and nervousness about selecting the perfect watches for my parents, Eileen welcomed me with the warmest smile and a genuine kindness that immediately put me at ease.
What makes Eileen so special is her rare ability to blend true professionalism with heartfelt authenticity. She is exceptionally knowledgeable about every detail of the Rolex collection, patiently guiding me through options, sharing insights, and helping me envision how each piece would suit my mom and dad. Never once did she make me feel rushed or pressured; instead, she listened intently to my stories about my parents, their lives together, and why this gift meant so much to me. She truly cared about making this moment meaningful.
Eileen’s thoughtfulness went far beyond her role. She remembered small details I’d mentioned in passing, offered sincere encouragement as I navigated decisions, and celebrated with me when we found the ideal pair. Her gentle enthusiasm and quiet confidence gave me complete trust in the process. She turned what could have been an intimidating experience into one filled with joy and connection.
In a world where genuine human kindness can sometimes feel rare, Eileen is a beautiful reminder of how much warmth one person can bring. She doesn’t just sell watches; she helps create lifelong memories. My parents are going to cherish their Rolexes forever, and I will always cherish the experience of working with Eileen. If you ever visit the boutique, please ask for her. She is not only an outstanding professional but a truly kind and compassionate soul who makes every customer feel seen, valued, and cared for. Thank you, Eileen, from the bottom of my heart. You are simply the best.
ZD
Zach DeLorenzo
Jan 6, 2026
5.0
I just bought my very first Rolex here from Jeremey who went absolutely above and beyond in getting what I wanted in a very reasonable timeframe.
Out of all the other ADs I spoke to, Jeremey was easily the nicest, most genuine and helpful. Very communicative, gave me text updates, etc.
This will be the only place I’ll be getting my Rolexes from now on.
DS
Dustyn Shroff
Jan 5, 2026
5.0
Jeremey Lalji is fantastic! Happy to have a relationship with him. Kind, honest, and goes out of his way in stay in touch with me at all times. Best experience I’ve had with an AD and I’ve worked with several across the country! Looking forward to continuing this relationship for a long time to come. Thanks, Jeremey!!
DD
Donald
Dec 27, 2025
5.0
Got a watch from Jeremey, he was amazing to work with, had great communication , definitely would recommend to work with Jeremey
JP
John Pankauski
Dec 21, 2025
5.0
I have the pleasure of meeting and working with Jeremy Lalji a couple of days ago.
I found Jeremy to be an outstanding professional: patient, caring, and wonderfully helpful with a sincere interest and knowledge of luxury time pieces. And all things Rolex.
As a local resident, and as a seasoned collector of super-luxury and rare watches, it was an absolute pleasure to work with Jeremy and I look forward to working with him and his team in the near future.
Without reservation, I highly recommend Jeremy and his team at the Worth Ave., Bucherer Boutique for anyone seeking to add a Rolex to their collection or their wrist.
What products and services does Bucherer 1888 offer?
Bucherer 1888 is an Official Rolex Retailer, selling and maintaining Rolex watches.
Where is Bucherer 1888 located?
Bucherer 1888 is located at 175 Worth Avenue, Palm Beach, FL 33480, USA.
What are the opening hours of Bucherer 1888?
The store is open Monday to Thursday from 10:00 to 20:00, Friday and Saturday from 10:00 to 21:00, and Sunday from 11:00 to 19:00.
How can I contact Bucherer 1888 by phone?
You can reach Bucherer 1888 by phone at +1 561-832-8812.
Does Bucherer 1888 have a website for more information?
Yes, their website is http://www.tourneau.com where you can find more details.
What language is primarily spoken at Bucherer 1888?
English is the primary language spoken at Bucherer 1888.
What nearby jewelry stores can customers visit around Bucherer 1888?
Nearby jewelry stores include Tourneau, Bucherer 175 Worth Ave, Benchmark Estate Jewelers of Palm Beach, Van Cleef & Arpels, and LaMuse Jewelers, offering customers additional options for fine jewelry and watches.
Are there any art galleries near Bucherer 1888 that customers can explore?
Yes, customers can visit several nearby art galleries such as Wally Findlay Galleries, Findlay Galleries, Buffalo Spurs, Oditto Gallery, Russeck Gallery, DTR Modern Galleries, and Galerie Werner.
Where can I find banking services close to Bucherer 1888?
Nearby banking services include Chase Bank and First Bank along with a Chase ATM, convenient for any financial needs while visiting the area.
What other nearby amenities could enhance my visit to Bucherer 1888?
Other nearby amenities include beauty salons and spas like Mirror Mirror Beauty and Palm Beach Facials, as well as boutiques like Ferragamo and Salvatore Ferragamo, providing a well-rounded shopping and relaxation experience.