American Eagle

Reviews

• AC

  A C

  Jan 7, 2026
  1.0
  The way this store is ran makes for an incredibly invasive and uncomfortable shopping experience. I visited this store a few months ago and as soon as I reached for some jeans I was quickly approached by who I assume is the manager (because she is older than every other employee and wears an earpiece) and told to let them grab everything off the shelves for me, because they already have a lot of clothes to refold and put away. First of all, that is literally your job. This came across as her saying I as a customer was nothing but an inconvenience to them because I was adding more to their work load by simply shopping. I was basically followed for the remaining time I was in the store and given very unwelcoming looks from the manager and associates if I did manage to grab items on my own without them rushing up and doing it for me. I visited the store again today and was immediately approached once again while looking at jeans and asked what my size was so the employee could grab them for me. The associate was very polite, and I assume this is how the manager instructs them to act but it is very overbearing and unnecessary. I did my best to nicely let her know I can figure it out my own but she insisted on helping me. I was watched the entire time I was in the store and the same “manager” from last time was present. After trying on some clothes there was no clear place to put the items that did not fit me, so I approached the register and asked the manager if I should place them on the table along with the pile of unfolded clothes, she gave me a dirty look and reached for the items I was holding and just told me she would take them. When checking out the manager was incredibly cold in attitude and when she gave me my total, she then said “oh wait” and proceeded to scan a shopping bag that added on to the total. I told her I did not need the bag which seemed to frustrate her and took time to delete from the transaction. This makes me want to never visit this store again because of how miserable the experience is.
• AC

  Amy Cooper

  Dec 3, 2025
  2.0
  Meaning to write this review for a while. If I need an in store American eagle trip, I'm forced to go to Boca. Selection is terrible, and had the worst experience with an employee named MARIA there back in September. Literally, the rudest woman ever. Only reason for not giving a one star is that there are people who have worked there (primarily in the past) who were super kind and attentive so it's nothing against them at all.
• TB

  Tamas Benczek

  Feb 28, 2025
  5.0
  I recommend this location, the customer service is great. Team is always attentive and I really appreciate the service received specially from Maria, she helped me ordering some items they sold out in the store and I was able to buy everything I wanted!
• DD

  DetectiveDolan22

  Feb 21, 2025
  5.0
  I shop here all the time ! The staff are always helpful and lovely to talk to, received impeccable service from a women named Kylee , well mannered and lovely to talk with. Amazing place 5 stars and would recommend for others and friends
• EK

  Erin K

  Jan 21, 2024
  5.0
  I shop this store at least twice a month. It's always clean, put together, and cute. The staff is friendly and helpful.

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