ALO

Reviews

• IE

  Ivy Estelle

  Feb 18, 2026
  5.0
  I had such a great experience here! All of their staff is outstanding!! They are so friendly, attentive, and genuinely helpful without being pushy. You can tell they really care about their customers and the brand. I always look forward to coming back!
• SJ

  Steve J

  Feb 15, 2026
  1.0
  First time at a ALO store. We walked into this store genuinely excited. We’ve never shopped at Alo before, but we’ve spent plenty at Lululemon and wanted to see what the hype was about. We came ready to spend a good amount of money as you know their prices are more than Lululemon or skims. Instead, we experienced one of the most rude and indifferent retail environments I’ve seen in a long time. There were over five staff members on the floor on a slow evening — and only three other customers in the entire store. Not one employee greeted us, offered assistance, or even made eye contact. My wife and I were in the store for a full 15 minutes holding multiple items in our hands. Not one person offered to start a fitting room. Not one asked if we needed sizing help. Not one acknowledged our presence. At one point, while standing there clearly ready to purchase, we said, “Is there someone who can help us with a fitting room?” as employees casually walked past and ignored us. Still nothing. We dropped all the items on the table and left. I have never been so angry and upset by retail service before. It was almost impressive how coordinated the indifference felt. They should fire every staff member in the store because from management down it’s clear the attitude is widespread. For a brand that positions itself as premium and lifestyle-driven, the service was abysmal. If you want to understand what strong retail culture looks like, observe Lululemon. Their teams engage. They care about the customer experience. They protect the brand. Here, it felt like a group of people collecting a paycheck and waiting for their shift to end. If Alo is comfortable with this level of apathy — especially toward well-dressed customers clearly ready to spend a significant amount of money — then that says a lot about the company’s standards. We walked out without buying a single item. We will not be returning.
• FR

  Fernanda Ramsey

  Jan 30, 2026
  3.0
  The clothes are nice, but people in the store are always in a bad mood
• MR

  Madelynn Rosipko

  Jan 23, 2026
  5.0
  Mitchelle and Amanda truly set the standard for what exceptional service and leadership look like in a retail environment. From the moment you walk into the store, it’s clear that everything is intentional the atmosphere, the presentation, and most importantly, the experience they create for customers. They are both incredibly knowledgeable, attentive without being overbearing, and genuinely invested in making sure every person feels welcomed and taken care of. THEY WERE THE ABSOLUTE BEST!! KEEP UP THE AMAZING WORK FRIENDS!! 😍😍
• RD

  Rhonda Denton

  Dec 31, 2025
  1.0
  As Alo has great overpriced clothes their customer service is terrible. Sarah -the store manager- was condescending and unhelpful. I have never had a store respond to a return the way Sarah did at this store. The original sales person took my phone number at the time of purchase and assured me there would be no problem returning or exchanging the item as it would be connected to my phone number. The items needed to be exchanged for a new size and low and behold the items are not attached to my phone number. They refused to even exchange the items for the correct size. Terrible customer service for the price that you pay for their product!! Now I sit on hold with customer service for over 20 minutes when the issue is their sales staff.

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