Question 1

Does the Orlando International Premium Outlets location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Orlando International Premium Outlets location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Orlando International Premium Outlets location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Orlando International Premium Outlets location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at Kate Spade Outlet in Orlando?

Accepted Answer

You can find purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more that combine joy with modern sophistication.

Question 8

What are the opening hours of the Kate Spade Outlet in Orlando?

Accepted Answer

The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM, with special holiday hours.

Question 9

Does the Kate Spade Outlet in Orlando accept online returns?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at the Kate Spade New York specialty shop, excluding airport and department stores.

Question 10

Can I exchange items purchased online at the Orlando Kate Spade Outlet?

Accepted Answer

Yes, exchanges can be made free of charge within 30 days of receipt at any Kate Spade New York specialty shop, including this location.

Question 11

What payment options does the Kate Spade Outlet accept?

Accepted Answer

They accept American Express, Cash, Discover, Klarna, MasterCard, PayPal, and Visa.

Question 12

Does the store offer Buy Online, Pickup In Store (BOPIS)?

Accepted Answer

Yes, when your order is ready, you will get an email typically within three hours, and your items will be brought to the checkout counter upon arrival.

Question 13

Can I use Klarna to pay in store at Kate Spade Outlet?

Accepted Answer

Yes, you can set up Apple Pay or Google Pay for the Klarna digital credit card and use it like any other contactless payment in the store.

Question 14

What nearby shopping options are available around Kate Spade Outlet?

Accepted Answer

Nearby you can visit Orlando Outlets shopping center, Movado Company Store for jewelry, and Emporio Armani boutique, all within walking distance to complete your shopping experience.

Question 15

Are there other fashion stores close to Kate Spade Outlet to explore?

Accepted Answer

Yes, you can also explore Façonnable, Bcbgmaxazria, Michael Kors, and White House Black Market nearby for a variety of clothing and accessories.

Question 16

What recreational options are near the Kate Spade Outlet for visitors?

Accepted Answer

Premium Outlets Playground, a nearby park and playground, offers a nice spot for families to relax or let children play before or after shopping.

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