This has been an extremely frustrating and disappointing experience.
I bought a pair of shoes and only tried them on once at home. When I went back to the store to return them, the manager was rude, dismissive, and completely unwilling to help. Instead of handling a simple return professionally, he told me to contact customer service.
For several days now I have been emailing customer service, and all I receive are generic responses saying they are “looking into it.” No real help, no clear answer, and no solution. A simple issue has been dragged out for days for no reason.
This kind of treatment toward customers is unacceptable. Between the rude behavior at the store and the completely ineffective customer service, this has been one of the worst retail experiences I’ve had.
I definitely will not be shopping here again and will be sharing this experience so others know what to exp.
I hope management reviews this situation and resolve it.
GS
Gsot S
Mar 2, 2026
1.0
El servicio al cliente es de lo peor, la ropa puede estar muy bien pero el servicio es una basura. Yo entre a la tienda buscando un leggins, y no vi a nadie que se me acercara a ayudarme, entonces me acerqué a la caja en la que estaba una chica y me dijo que estaba ocupada atendiendo a alguien y que esperara. La única persona atendiendo era ella al parecer porque yo no vi a nadie más. Yo compro muy seguido en alo me encanta y en mi país la atención es buenisima lo cual no comprendo porque aquí no es lo mismo
JJ
J J
Feb 28, 2026
5.0
Riqui was so helpful and attentive. He looked for everything I needed and never tried to walk away to do something else. Stock and inventory seems to be a problem at most ALO stores I’ve visited, but definitely not a staff issue. I felt like I had a personal shopper.
JC
Joyce Martins Camara
Feb 14, 2026
5.0
Gostaria de registrar minha avaliação sobre o atendimento do Marcos, da loja Alo no Shopping At Mall Milenia.
O atendimento foi simplesmente impecável! O Marcos foi extremamente atencioso, educado e gentil do início ao fim. Ele me ajudou a encontrar a bolsa que eu estava sonhando, com muita paciência e dedicação, tornando a experiência ainda mais especial.
Além de profissional, é uma pessoa muito querida e demonstra verdadeiro cuidado com o cliente. Com certeza fez toda a diferença na minha compra.
Parabéns pelo excelente atendimento, Marcos! Voltarei com toda certeza e recomendo muito.
PD
Priscilla Davos
Feb 10, 2026
2.0
I rarely leave negative reviews, but after seeing this appears to be a recurring issue at this location, I feel it’s important to speak up. If exchanges and returns are discouraged, then the company should reconsider offering them. Since they are available, employees should be trained to handle these situations with professionalism and basic courtesy.
I purchased an item during the Black Friday sale and, based on existing reviews, sized down—which was my mistake. The items were never worn because they didn’t fit. I brought them in to exchange for a more expensive item, yet the interaction at checkout was uncomfortable and unnecessarily condescending. The employee assisting me made snarky comments and displayed a dismissive attitude.
When I asked whether the store offered any kind of birthday discount—something many retailers do—I was laughed at. The store also would not honor the Black Friday discount I had originally used, which was the only reason I asked about a discount at all. I was made to feel foolish for asking what I believe was a reasonable question.
Regardless of policy, no customer should feel demeaned during a simple exchange. Better training in customer service and professionalism would greatly improve the experience.
ALO at Mall at Millenia offers studio to street clothing, yoga gear, and luxury performance skincare products.
Where is ALO located within the Mall at Millenia?
ALO is located at 4200 Conroy Road, Space G175, Orlando, FL 32839.
What are the operating hours of ALO at Mall at Millenia?
ALO is open Monday to Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I contact ALO at Mall at Millenia?
You can contact ALO at Mall at Millenia by phone at +1 407-216-5426.
Does ALO have an online presence where I can learn more or shop?
Yes, ALO's website is https://www.aloyoga.com/ and they also have a Facebook page at https://www.facebook.com/305361586003099.
What types of stores are near ALO in the Mall at Millenia?
Nearby stores include luxury brands such as Prada, Gucci, Burberry, and Dior, as well as jewelry stores like Tiffany & Co., David Yurman, and Bulgari.
Are there other fitness or wellness related stores near ALO at Mall at Millenia?
While ALO focuses on yoga and wellness apparel, nearby stores include MAC Cosmetics for beauty supplies and fitness-related fashion accessories at other clothing stores around the mall.
What can I do before or after shopping at ALO in Mall at Millenia?
You can visit nearby luxury and clothing stores like J.Crew, Anthropologie, and Salvatore Ferragamo, or enjoy treats at Häagen-Dazs ice cream shop within the mall.
What is the timezone for ALO at Mall at Millenia?
ALO operates in the America/New_York timezone.
Is ALO currently open or closed?
ALO is currently open and not closed.
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