Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or unprofessional.
Product Quality
Concerns about the condition of open box items, with reports of receiving used or damaged products that did not match the advertised quality.
Pricing
Customers noted that while there are good deals available, many prices were perceived as high compared to other retailers, especially for used items.
Store Experience
Inconsistent shopping experience; some customers found the store well-staffed and organized, while others reported long wait times and difficulty finding assistance.
JJ
John
Jan 5, 2026
5.0
This is exactly how an outlet should be, rows and rows of products. Only issue we had was finding the product information after finding something we were interested in. Especially if the product was discontinued by Best Buy. But that was the only issue we had other than being overwhelmed by the amount of products available.
CJ
C J
Jan 3, 2026
4.0
Some deals here if you are patient. Be prepared to scan UPC or use Amazon or Google to scan for msrp prices to see how good of a deal it really is. Plenty of laptops but they are locked up, so you'll have to really take your time and research in real time. Best to check their website for this location first, much easier then pickup. But definitely some good open box deals
AL
Amarelis Luna
Jan 1, 2026
1.0
Servicio de atención al cliente nada amable y poco o nada profesional para solucionar situación de compras con productos defectuosos. No asistan a esa tienda.
JW
Jim White
Jan 1, 2026
1.0
I called to make sure an open box speaker had a grill before I drove 40 minutes to buy it. I was told it did and the person tried hard to get me to pay for it over the phone. I waited until I drove out there to see the condition first. Guess what, no grill. I asked about it and was told that corporate does this to people! Don't trust Best Buy. They lie to you just to get a sale. After 20 years being a customer, I'm done with them and will never buy anything else from them. They owe me for an hour and 20 minutes of my time.
Edit: They actually put me on hold for a few minutes, said they went and checked and lied to me, saying the grill was there. When I arrived at the store, they said I had talked to corporate, not the store, when I dialed the local number that was answered "thank you for calling Ocoee".
MM
ManAndHisShepherds
Dec 24, 2025
1.0
The fact that this is considered a outlet is a joke ,
The prices are more then the actual store prices and even more then online prices .
Warranties lol 110 % of the store is open box and if the customer before put in the warranty on that item guess what you have no warranty .
By the way good luck finding help with employees on their phones & begin greeted upon entry .
0 stars will be more accurate. Don’t waste your time here not worth it at all
Frequently Asked Questions About Best Buy Outlet – Ocoee
What products can I shop for at Best Buy Outlet – Ocoee?
You can shop for TVs, computers, appliances, cameras, telephones, home electronics, video games, and more at Best Buy Outlet – Ocoee.
What are the opening hours of Best Buy Outlet – Ocoee?
Best Buy Outlet – Ocoee is open every day from 10:00 AM to 6:00 PM.
Does Best Buy Outlet – Ocoee offer Geek Squad support?
Yes, Best Buy Outlet – Ocoee provides Geek Squad support for repairs and technical assistance.
Is there wheelchair accessible entrance available at Best Buy Outlet – Ocoee?
Yes, the store has a wheelchair-accessible entrance for customers with mobility needs.
Can I pick up my online order in-store at Best Buy Outlet – Ocoee?
Yes, the store offers same-day in-store pickup for online orders.
What payment methods are accepted at Best Buy Outlet – Ocoee?
Best Buy Outlet – Ocoee accepts debit cards and checks; it does not require cash only payments.
Where is Best Buy Outlet – Ocoee located?
It is located at 9537 W Colonial Dr, Ocoee, FL 34761, United States.
What nearby stores can I visit along with Best Buy Outlet – Ocoee for pet needs?
PetSmart and Banfield Pet Hospital are nearby for pet supplies and veterinary services, making it convenient to shop or care for your pets after visiting Best Buy.
Are there nearby dining options close to Best Buy Outlet – Ocoee?
Yes, you can visit The Honey Baked Ham Company and Mr. & Mrs. Crab restaurants nearby for a meal before or after shopping at Best Buy.
What local services are near Best Buy Outlet – Ocoee that might interest customers?
Customers can visit Spectrum for internet and mobile services or SimonMed Imaging for health diagnostics near Best Buy Outlet – Ocoee.