Citrus Sew & Vac

Reviews

• MD

  Mary DeSpain

  Jan 30, 2026
  5.0
  Absolutely incredible store and owner! I cannot say enough nice things about this business and everyone we have interacted with. We bought a Sebo K3 from them about 6 months ago and the initial interaction was great but I am leaving this review now because I just called them to get replacement filters and their customer service is absolutely top tier! I was going to send for an Uber courier to pick it up but instead the gentleman I spoke with said they were able to bring it out to me. I am blown away by how thoughtful, sincere and trustworthy this company is. They earned themselves a loyal customer from here on. It’s not common for companies to truly take the time to care for their customers the way Citrus Sew and Vac does!
• TR

  Theron Remington

  Jan 22, 2026
  3.0
  Customer service is lacking
• GS

  gerlinde smith

  Dec 15, 2025
  5.0
  So I purchased Janome continental 17 few months ago I am so happy with it although I have had struggles with my lace standalone ornaments with thread breaking so I asked, why am I having this problem well Scott solved the problem he told me exactly what to do and I can't be happier, In my experience with the the newnew technology of sewing I'm having to adapt the old way is no longer the same. technology has taken over and I have to learn new techniques I'm loving it, thank you to citrus sew in vac all the technician are awesome
• CC

  Cynthia

  Nov 9, 2025
  1.0
  I recently purchased a sewing chair at the Houston Quilt Festival, expecting a high-quality Horn brand chair based on the vendor's claims. I was led to believe this was a special deal, priced at $249.99 plus tax, totaling $270.61. The vendor insisted that the retail price was around $500 and presented it as a show special. However, upon receiving the chair, I discovered it was shipped directly from Amazon. My receipt from Citrus Sew and Vac included a link that led me to the exact same chair on Amazon, priced at just $109.99. I felt completely misled, as I had paid significantly more for what I now realized was the same product available for a fraction of the price. When I called the vendor to discuss this discrepancy, his response was shockingly rude. He claimed that his chair had a superior metal base compared to the Amazon version, but when I ordered the chair directly from the Amazon link, it arrived in the same box and indeed had the same metal base, contradicting his assertions about quality differences. After looking into reviews of Citrus Sew and Vac, I found a troubling pattern of dissatisfaction among other customers, which only reinforces my concerns about their business practices. While I genuinely want to support local quilt and sewing shops, my experience with this vendor has been disappointing and discouraging. I cannot recommend Citrus Sew and Vac, as their transactions seem deceitful, and their customer service is far from acceptable. I will not be purchasing anything from them again.
• RW

  Rudy Wilson

  May 20, 2019
  5.0
  My vac is brand new nice Love the staff

Frequently Asked Questions About Citrus Sew & Vac