The Falls

Reviews

• SR

  sofia ramirez

  3 days ago
  1.0
  What's going on with housekeeping? They're very rude. They should take a course to improve customer service. I went to top up my phone here, and when I went to use the restrooms, they told me they weren't open during normal hours. They take way too long; it seems like they did it on purpose. They're providing
• CA

  Crismar Andrade

  3 days ago
  1.0
  Que está pasando con housekeeping que son muy mal educados deberían darle un curso para mejorar el servicio al usuario , fui a cargar dinero aquí y cuando voy a utilizar los baños me dicen q no están en horario normal se tardan demaciado parece q lo hicieron a propósito están dando un mal servicio.
• AO

  adahara ortega

  3 days ago
  1.0
  Horrible la gente de Housekeeping, maltratan a la gente no dejan que uno entre a los baños en horario normal y encima cuando no te dejan entrar te dicen que vayas a otro baño que te más lwjos
• LK

  Lauren Kairalla

  Jan 4, 2026
  5.0
  Is this small for the first time in years and it was such a pleasant experience. I forgot what a wonderful little oasis this is. The landscaping is beautiful and just walking around is enjoyable. The movie theater is comfortable and easy to access. Parking is easy. Great restaurants, and the shops are actually occupied as opposed to a lot of retail that is vacant these days.
• FP

  Fun factors every day Project

  Dec 24, 2025
  5.0
  ⸻ The Falls Shopping Center – Google Review The Falls remains one of the most beautiful and classy outdoor shopping centers in Miami. The waterfalls, open-air design, and atmosphere bring back many memories for me, especially now that I visit with my children. It has a charm that other malls simply don’t compare to, and it’s great to see small restaurants and shops slowly bringing life back. One important concern is pedestrian safety. Recently, my child and I almost got hit by a car while crossing, which was very upsetting. Clearer pedestrian signage and speed reminders are needed. I know there is a police office by Macy’s, but I rarely see Miami-Dade Metro police presence around the property. Having more visible police—especially with lights on at times—would help remind drivers to slow down and behave. This is a family-oriented place, and safety should come first. I also want to sincerely thank The Falls Security team. I was on crutches, and a security officer—an African-American gentleman with long twists in his hair—noticed me struggling, turned around, and came back to help open the door for me. I don’t know his name, but his kindness truly meant a lot. I’ve also seen other security staff who are friendly, professional, and helpful. On a positive note, I highly recommend visiting the small dessert stand near the movie theater run by a lovely lady and gentleman who make chocolate cakes and several cookies using date sugar. Their desserts are delicious and very healthy. I have diabetes, and my blood sugar did not spike after eating them, which impressed me greatly. Vendors like this are a perfect fit for The Falls. Lastly, I would suggest checking the older parking garage. I noticed visible cracks that may be worth inspecting for safety and peace of mind. Overall, The Falls is a beautiful, family-friendly place with great memories and strong potential. With better pedestrian safety, more visible police presence, and continued support for great vendors and staff, it can truly thrive again. Thank you to everyone who helps keep it welcoming. PS Excellent experience. Although I haven’t visited yet personally, my wife and children have already been several times and consistently rave about it. The staff is outstanding, the setup is beautiful, and the dine-in restaurant concept truly elevates the movie-going experience. A fantastic addition to the mall. Highly recommended

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