Que desgracia! Beware of rude manager. I went to switch sizes for a gift I was making. They can't exchange with out a managers approval who was out to lunch. Upon returning, he was rude and just gave me the the new shirt without rewrapping it. When I asked him to please re wrap it they did it in the same tissue they ripped open. No decorum!
MR
Melissa Rivero
Oct 20, 2025
1.0
Tuve una muy mala experiencia en esta tienda. Vine con una prenda completamente nueva, con sus etiquetas y en su empaque original, ya que fue un regalo. A pesar de esto, la encargada Vanesa mostró muy poca disposición para ayudar o buscar una alternativa. Su actitud fue poco amable y nada empática, especialmente tratándose de un cliente que simplemente buscaba una solución razonable.
Lacoste es una marca reconocida por su calidad y servicio, por lo que me sorprendió la falta de cortesía y profesionalismo por parte de la manager. Ojalá puedan revisar sus políticas y la atención al cliente, porque situaciones como esta dañan la experiencia de compra y la imagen de la marca.
RG
R&J Golds
Jul 27, 2025
5.0
I want to give a huge shoutout to Sophie, a store representative who truly went above and beyond for me! After being told by another associate that the monogram set I was looking for wasn’t available, Sophie didn’t stop there. She took the time to thoroughly check the stock and made sure to find the exact sizes I needed for my husband. Thanks to her extra effort, I was able to purchase the full matching set I had been searching for.
More stores need employees like Sophie — dedicated, helpful, and genuinely invested in the customer experience. Thank you again, Sophie, for your incredible service!